Download not requested

[emileah]

Some assistance please, i have followed the tutorial meticullously. Each time i attempt i get "download not requested". I haver tried dirrent timings when turn on the KV box, different com ports....everything i can think of!!
I am obviously missing something very simple.
Any advise wiould be appreciated

[princewmk]

Thing is when u press start on the loader with the KV firmware downloaded u should press the front on button secs later on the KV yo turn it on...what i mean the bk on/off KV button should be on already...trust n do that...also make sure u got the right firmware 2001 I think...has to be latest...good luck emileah

[emileah]

Tanks Prince, to clarify - the on/off button to the rear of the unit should be on before pressing start??

[princewmk]

Tanks Prince, to clarify - the on/off button to the rear of the unit should be on before pressing start??

Affirmative on/off switch at the rear of the box has to be switched on On then press the start on the loader then seconds later press the front right button at the front of the box (allow up to 4seconds) if you will. Try it and let see if this works if not it has to be your Coms or you have to check that u have extracted the download file with win.rar or other files extractors.

[emileah]

Still no joy! Is there a simple way to check i am using the correct COM port (com 2). Having said this, if i select a different port i get a message saying "cannot open serial port"
Definately the latest firmware, extractewd using WINRAR

[princewmk]

Good go to your device manager and check what com is implemented for use in your pc...hope u know how to find it... serial ports click + to open and blah blah... once done delete the firmware u downloaded restart your pc/ unplug null then plug it again and repeat the process of downloading the firmware am sure u should be ok...mind u had to do it 3 to 4 times before it works

[emileah]

check comm ports, COM 1 and COM 2 are acitive and the parameters match those required. If i attempt to use ony port other Comm 2 i get an error message
Really struggling with this

[emileah]

seems to be that as soon as i press the "on" button on the front of the set - the "dowmload not requested" message appears

[princewmk]

Restarting would be best practice then retry otherwise just be patient with the online one coz am sure maybe your anti virus n firewall coming to play like mine did until I disable it!

[cactikid]

load firmware 20012015 extracted to loader,box connected to rs232port on pc and kv,have kv off at rear first,press download and power on box it should start loading.have you used this cable before for flashing this box?

[emileah]

Hi, thanks for the reply, i have used the cable before, although not for a while (used on Kryptview A700). Seems to connect ok.
Have tried all of the above, just seem to get the same message. Not really sure where to go from here...have every fix i can think of, inclduding the on line update (this gets to 99%, as seems to be the common case)

[cactikid]

anytime i had issues i had to change the com port loader from com1-2-3 or 4 and one should work,the file is loaded into the loader is it not?

https://www.youtube.com/watch?v=Q2RbdhH7_b4

[emileah]

file is loaded into the loader

[ASEK]

something wrong with cable is my bet.

[emileah]

will give it a try - have just ordered one
Thankss all for your continued help and support