AL FILM CHANALE HAVE GONE DOWN

[groganalan]

HI I LIVE IN POTTERS BAR HERTS AND ON MY BOX ALL THE FILM CHANALS HAVE ALL STOPED WORKING I HAVE DONE A FACTORY RESET BUT NOTHING I HAVE DONE THIS 3 TIMES NOW ALL IT SES IS WAITING FOR CODE UPDATE

[cactikid]

HI I LIVE IN POTTERS BAR HERTS AND ON MY BOX ALL THE FILM CHANALS HAVE ALL STOPED WORKING I HAVE DONE A FACTORY RESET BUT NOTHING I HAVE DONE THIS 3 TIMES NOW ALL IT SES IS WAITING FOR CODE UPDATE

hope your area has not moved to nagra3,same message with me on nagra3

[groganalan]

is there no fix for this then and will there bee one and if not wy are they still selling the boxes

[wilf]

i am not aware that herts is on n3 yet so it should be just a case of factory reset then rescan on your area with no splitters attached, if that dont work flash a different firmware then try

[BlueBox]

i am not aware that herts is on n3 yet so it should be just a case of factory reset then rescan on your area with no splitters attached, if that dont work flash a different firmware then try

sorry is there place called herts?

[wilf]

sorry is there place called herts?

no but as the person who asked for help called it that i chose to call it the same, same as i would to you if you said you lived in bucks

[cactikid]

would also suggest to check with provider for problems as it is a daily problem
Virgin Media > help > service status > overview : television
3
3.7 Software is for VM boxes only NOT Starview ect


*Set to receive new cards = Assumption based on N3 stream being present

*Receiving new cards = Fact

*Note: info on this list is subject to change



Current areas on 3.7

- Aylesbury
- Barnsley
- Bedfordshire including Bedford Sandy, Biggleswade, Dunstable, Luton (Set to receive new cards)
- Bells Hill
- Bolton
- Bournemouth (Receiving new cards)
- Bradford (Set to receive new cards)
- Brighton
- Casltford (Set to receive new cards)
- Chesham
- Cheshire including Warrington, Widnes
- Chiltern Hills
- Cleethorpes
- Coventry (Set to receive new cards)
- Croxley Green
- Derbyshire (Set to receive new cards)
- Dorset including Poole (Receiving new cards)
- Dunbartonshire in Scotland
- Dundee in Scotland
- Durham
- East Anglia
- Essex including Harlow (Romford, Ilford, Rainham receiving new cards)
- Falkirk in Scotland
- Fife in Scotland
- Gateshead
- Glasgow in Scotland
- Grimsby (Set to receive new cards)
- Halifax (Set to receive new cards)
- Hampshire including Gosport, Aldershot, Farnborough
- Harrogate
- Hartlepool
- Hertfordshire including Stevenage, Hemel Hempstead, Bishops Stortford Watford, Rickmansworth, St Albans, (Hitchin, Letchworth, Ware, Hertford, Hoddesdon, Cheshunt, South Hertfordshire receiving new cards)
- High Wycombe
- Horley
- Huddersfield (Receiving new cards)
- Humberside
- Immingham
- Keighley (Set to receive new cards)
- Kent including (Swanley, Bexley, Ashford receiving new cards)
- Kirklees including Dewsbury, Batley (Receiving new cards)
- Lancashire including Chorley, Preston, Burnley, Nelson, Accrington, Colne, Blackburn
- Leeds
- Leicestershire (Set to receive new cards)
- Lincolnshire (Set to receive new cards as part of Nottingham headend)
- Liverpool
- London 41050 including Harrow (East London, South London, Seven Kings receiving new cards)
- Lothian in Scotland including Edinburgh city
- Manchester including Swinton, Salford, Stretford, Stockport, Wigan (Manchester set to receive new cards)
- Middlesbrough
- Middlesex including Staines
- Newcastle
- Newcastle-under-Lyme
- North & South Lanarkshire in Scotland
- North Shields
- Norwich (Set to receive new cards)
- Nottinghamshire (Set to receive new cards)
- Oldham
- Paisley in Scotland
- Peterborough
- Portsmouth (Receiving new cards)
- Reading
- Rotherham
- Rugby (Set to receive new cards)
- Scun'thorpe
- Sheffield
- Solent (Set to receive new cards)
- Southampton
- South Humberside (Set to receive new cards as part of Nottingham headend)
- South Shields
- South Tyneside
- St. Helens
- Stockton-on-Tees
- Stoke-on-Trent
- Sunderland
- Surrey including Guildford, Woking, Frimley, Farnham, Camberley, Epsom
- Sussex including Crawley (Receiving new cards)
- Teesside
- Tonbridge including Tonbridge wells, Edenbridge, Lower Surrey (Set to receive new cards)
- Uddingston in Scotland
- Wirral
- York


Areas switched over to Nagra 3

- Aylesbury
- Chesham
- Chiltern Hills
- Harrogate
- Leeds
- Rickmansworth
- St Albans
- Watford
- York


01/12/09, 05:43 PM - last edited on 18/02/10, 05:52 PM

Virgin Media has started to send out new smartcards to its TV customers, currently we're sending them to customers in Watford, Seven Kings, Kirklees, Wessex-Poole and Ashford. The new smartcard is easy to swap with the old - find out how at Switching your Smart Card.

The new smartcard is important. It works differently to the old card, and uses newer technology which will form part of a range of exciting new digital TV services from 2010 and onwards, including more HD channels, new TV on demand features and of course we’re also working on integrating TiVo into our TV service too!

Customers in the Watford, Seven Kings, Kirklees, Wessex-Poole and Ashford should have already received their new cards (or will be recieving them soon) and it’s important your old card is swapped out as soon as possible. Over the next few days, in the regions listed, we’ll be turning off some of the older TV signals on our network so if you haven’t swapped the card yet, please do so as soon as you can to ensure an uninterrupted service.

If you are in the Watford, Seven Kings, Kirklees, Wessex-Poole or Ashford areas and think you need a new smartcard please head to Switching your Smart Card and check our frequently asked questions (FAQ).

If you’re not in one of the regions listed, don’t panic, everyone will be getting a new smartcard. We’ll be going around the country region by region as we upgrade our TV service, and we’ll be in touch by post when it’s your turn. In the meantime, don’t worry there won’t be any changes to your TV service until that time.

[groganalan]

hi ihave done a factory reset again and did not use a splitter all chanals are there but all the films dont work and some of the uther ones dont work all that keeps cuming up is waiting for code up date and there is no proplem with provider

[BlueBox]

hi ihave done a factory reset again and did not use a splitter all chanals are there but all the films dont work and some of the uther ones dont work all that keeps cuming up is waiting for code up date and there is no proplem with provider

Have read the info above post by cactikid? aslo do you any tv package from VM that you pay?

[cactikid]

films were the first to move to n3 for us in irl,anybody else in your area with any box should be in same position.

[groganalan]

yes i do have a package with vm i have the same trouble with the starview box and thats saying waiting for code up date so nagr 3 and i have lost all film chanals ect dose that mean there is no fix for this if so do you think there will be one soon or have i wasted my money on the boxes witch i got at christmas and i live in potters bar hertfordshire. thanks alan

[BlueBox]

yes i do have a package with vm i have the same trouble with the starview box and thats saying waiting for code up date so nagr 3 and i have lost all film chanals ect dose that mean there is no fix for this if so do you think there will be one soon or have i wasted my money on the boxes witch i got at christmas and i live in potters bar hertfordshire. thanks alan

Have you got a new card through the post? Nagra 3 cards have been used in europe for the last 2yrs one one has hacked them yet so it could be a very long wait. do you have any movies on you package with vm are they working?

[groganalan]

i had new card last week and no i dont have movies package i just have basic one

[BlueBox]

i had new card last week and no i dont have movies package i just have basic one

do you know any one else with same problem in your area on the same stairview or eurovox

[groganalan]

no i dont so i might aswell put them both in the bin