help channels not working!!

[lfc786]

hi got my new box today installed the firmwire 09/09/10 and i went on the channel gt only 1,2,3,4,5 buy i can' the other channels
any help? much appreciated

[barrowmanandrew]

have you got your internt connection in

[jumpinjo]

a bit more info required as to set up

are you running lead from router port to box or homeplugs/wifi bridge

[lfc786]

a bit more info required as to set up

are you running lead from router port to box or homeplugs/wifi bridge

homeplugs and they are constantly flashing and yes i am connected to the internet

[barrowmanandrew]

go into menu
then click on s/w update and post back what it does....

[lfc786]

go into menu
then click on s/w update and post back what it does....

i am doing that now and its been there for a good half an hour saying searching new update

[barrowmanandrew]

i am doing that now and its been there for a good half an hour saying searching new update

that means you have no internet connection...
is it possible to check with an ethernet cable?

[lfc786]

that means you have no internet connection...
is it possible to check with an ethernet cable?

i dont have a long enough ethernet cable am using homeplugs

[barrowmanandrew]

in that case,
do you have a laptop u can use to check your home plugs are workin correclty?

[lfc786]

in that case,
do you have a laptop u can use to check your home plugs are workin correclty?

yes just tried it working fine the problem is when it is connected to the box i only get three lights on the left but when it is connected to the laptop it gives me the three signs on the right aswell. so is this the problem?

[barrowmanandrew]

try plugging the box in again

[lfc786]

try plugging the box in again

am trying a factory reset if that works or not will let you no thanks for you help appreciated

[lfc786]

just did a factory reset still no joy my signal level is 56?

[barrowmanandrew]

its nowt to do with your signal level m8...
you really need to try a wired connection for youur internet, to rule out a problem with the homeplugs...
what is worrying is that your laptop worked....

[lfc786]

its nowt to do with your signal level m8...
you really need to try a wired connection for youur internet, to rule out a problem with the homeplugs...
what is worrying is that your laptop worked....

it says it scrambled or no video??
a guy called milly.00 had a similar problem he said"Got it sorted at last I didn't have both home plugs set up correctly" do you have any ideas how he did this?