invalid mac

[paul35bmw]

hi everyone ive turned my box on this morning and on screen it says invalid mac... anyone no what this means and how to get channels back.
thanks

[alex123]

hi M8
normally you will need to return to your supplier for replacment but before you do try the latest 03/01/11 firmware in rare cases latest firmware will fix it
its not a comman problem but does happen sometimes ,i believe latest boxes have a new eprom to stop this happening
alex

[cactikid]

strange i only thought it was on a new box,not a working box.can you tell us more info.

[paul35bmw]

what do you need to know cactikid ive had the box since about sept last year and its been no prob only happened this morning the suppliers dont give exchanges do they if you have updated software

[paul35bmw]

tried everything alex flashed with new software still got 1 to 5 channels but nothing else.
thanks

[alex123]

strange i only thought it was on a new box,not a working box.can you tell us more info.

can happen and does on new or used but more often when sw is being updated

[alex123]

what do you need to know cactikid ive had the box since about sept last year and its been no prob only happened this morning the suppliers dont give exchanges do they if you have updated software

your box sud be exchanged ok contact your supplier and if he refuses then name and shame them you could also reflash with fta firmware
alex

[paul35bmw]

thanks alex your help is appreciated could you send me a link to the fta software pls.
thanks again

[alex123]

ive asked kv team for permission to upload it