Starview 7 - ongoing 'Scramble' issue

[dharm74uk]

I have the latest FW 2.21-UKC, and I have paid the sub fee my box expiry date is 27/10/2012, I scan the channels, all fine then '1819' and channels all appear, watch sports, movies etc without problem however, after 20 minutes or so the picture will freeze and the screen says 'Scramble' even though I am still connected to the internet on my laptop, all I am left with is normal channels until the my Starview 7 connects back to the internet, but then it will happen again and again non stop

Any help would be appreciated

Cheers

[lincsat]

Is your Starview still connected to the Internet when this happens? It sounds to me like an Ethernet cable/Dongle problem.

[dharm74uk]

well the box is connected to my router but the port that its in (port 4) the light goes off when this happens and flashes when its trying to come back on, but when the light for port 4 is on it still sometimes does the same thing

[cactikid]

silly question but have you powered off box modem and router for 30 secs then on,as that may remove your problem.

[dharm74uk]

i will try this and see if it works, i will keep you updated

[femmym]

i will try this and see if it works, i will keep you updated

i have the same problem and i have tryed what u have said and it didnt work thankyou anyway what should i try next ?

[dharm74uk]

well what i did was move my box closer to my router, and its working better but still does this problem every so often..does any one know why this is, as the box is in the open so it doesnt get hot

[cactikid]

starview box is connected with lan cable to router,have you torrents downloading elsewhere?if bandwidth is hogged you will get problems on cable boxes.

[dharm74uk]

the box is connected using an ethernet cable, my router is connected to an ASDL filter.

I dont use torrent or down load anything, just use the internet to check emails facebook etc

[alotmentman]

sv prob

the box is connected using an ethernet cable, my router is connected to an ASDL filter.

I dont use torrent or down load anything, just use the internet to check emails facebook etc

any chance checkin your box at a friends house ?or try leaving computer off for a while reset ip in box see if got issue with ip.....