SUBSCBRITION HAS DISAPPEARED

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  • femmym
    Top Poster
    • Aug 2009
    • 163

    #1

    SUBSCBRITION HAS DISAPPEARED

    please help went out today came back staview 7 box was of just a blue all i had screen all i had was channels 1-5 when i did another scan i had a look a system information and my subscribtion is till oct and it is blank i dont know how to get it back i bought the box private i tried to get in touch with the guy i bought it off he hasnt got back to me yet i have had the box 3 months so far ,any help would be much appreciated thankyou
    femmym
  • ramjet
    DK Veteran
    • Nov 2008
    • 2995

    #2
    check it has an internet connection, bearing in mind sv boxes were down today anyway so it may be a case of waiting until it comes back

    Comment

    • cactikid
      V.I.P. Member
      • Sep 2008
      • 12017

      #3
      new firmware in downloads above and if you read the hundred or so posts about the recent change,oh and you may lose a month in viewing also.

      Comment

      • TheCoder
        DK Veteran
        • Jun 2011
        • 693

        #4
        I'm being told that there is a new firmware released. You probably need to check on the SV support site to confirm.

        edit: Beaten to it - I cant type as fast as I once could

        Comment

        • TheCoder
          DK Veteran
          • Jun 2011
          • 693

          #5
          Originally posted by cactikid
          ....oh and you may lose a month in viewing also.
          Very nice of them i'm sure !

          Is that what you call a Kiddie-Fiddle ?

          Comment

          • femmym
            Top Poster
            • Aug 2009
            • 163

            #6
            Originally posted by ramjet
            check it has an internet connection, bearing in mind sv boxes were down today anyway so it may be a case of waiting until it comes back
            i checked the internet connection it wasnt that i event tried rebooting the modem and the rooter aswell the box .

            Comment

            • femmym
              Top Poster
              • Aug 2009
              • 163

              #7
              Originally posted by cactikid
              new firmware in downloads above and if you read the hundred or so posts about the recent change,oh and you may lose a month in viewing also.
              what type of lead do you need for the firmware and how do you know if its the right firmware alswo i have tried posting a message on staview website and they wasnt helpful never answered thankyou.
              femmym.

              Comment

              • ASEK
                DK Veteran
                • Feb 2010
                • 1686

                #8
                site is probably in melt down, funny from the coder the kiddie fiddle isn't that right? more money needed for the coffers so why not shaft the customers? wonder what excuse this time?

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                • beat1
                  Newbie
                  • Jul 2012
                  • 10

                  #9
                  subs

                  Originally posted by ASEK
                  site is probably in melt down, funny from the coder the kiddie fiddle isn't that right? more money needed for the coffers so why not shaft the customers? wonder what excuse this time?
                  hi all newby here contacted the starview team regarding new firmware view 3.0.they sent it me attached to an email,put in on my box but lost my sub about 2 months and only got last 6 digits of box number,contacted them again and said i had to buy another 6/12 months sub and the remaining sub would be added on, total joke if you ask me hope this helps all! but reading other posts looks like it works for some but not for others! update to this just done a friends box he had 3 months remaining same as me he,s box came on with new firmware view 3.0 but he is on l,orange provider,mine is vermin media.
                  Last edited by beat1; 15 July, 2012, 16:09. Reason: update

                  Comment

                  • scorpio1
                    Newbie
                    • Jan 2012
                    • 15

                    #10
                    Hi i

                    got the same result last 6 digits i had already renewed 12 month subscription

                    Comment

                    • ASEK
                      DK Veteran
                      • Feb 2010
                      • 1686

                      #11
                      Originally posted by scorpio1
                      Hi i

                      got the same result last 6 digits i had already renewed 12 month subscription
                      did u have to renew again? to get it workin?

                      Comment

                      • lincsat
                        DK Veteran
                        • Jun 2008
                        • 1228

                        #12
                        You only need the last 6 Digits of the box number as the first digits are identical on all SV6 and SV7.

                        It seems the few that lost the remainder of the sub when upgrading actually got the missing period added on to the new sub, so they didn't lose anything

                        Comment

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