knowhow currys insurance

[imanob]

has anyone had any dealings with currys insurance im having a bad time dealing with them tell you from start any advice after that would be appriciated had a accident with tv slipped out my hands when moving it upstairs while renovations going in house dont call me wife has said them all phoned insurance and they said we werent insured but they have been taking six pound a month out of our account for 3 yrs since our last replacement tv so this should have stopped in nov 2008 but never i thought it was insurance they then wanted to refund with no extra and we would have no tv so they issued a new insrance to cover broke tv now they say they cant fix it and are sending it back i can appeal but if i lose thats it help if you can

[wongers]

if they've been taking 6 pound a month out of your bank account for insurance then you must be insured the very fact they'v offered a refund says they know this ,take them to the small claims court i'm sure you'll win

[tshirtman]

if you get no joy from currys, complain to the FSA under the misselling of insurance regulations, you'll find there address with link below.

FSA Register

[imanob]

if they've been taking 6 pound a month out of your bank account for insurance then you must be insured the very fact they'v offered a refund says they know this ,take them to the small claims court i'm sure you'll win

they offered to repay the money we had paid and said we werent insured

[johnboy1974]

Check all your contracts and literature to make sure you are defo insured and get bank statements going back 3 years(the bank has to give you them)
If you are sure you are covered then raise a complaint with customer services telling of your evidence and let them respond. If they still wont pay out then you have to raise a complaint with the insurance ombudsman and let them make a decision. An online search will get you the address of the ombudsman.

[titchmc]

i have insurance with them ithought it had stopped about 10 months ago when i forgot about a direct debit it didnt go out the next month so thought it was cancelled i noticed last month 7.99 go out my bank and the same this month so went to the bank to see what it was for and they told me currys knowhow and it had been going out for a while so phoned them up sunday to say my daughters laptop was broken and they picked it up today they bring it back next wednesday repaired or a new one i cant see how they can argue with you saying your not insured when they are taking the money out of your bank if you didnt tell them to cancell the policy and they havent informed you that they cancelled it you have still got to be insured any court would rule in your favour hope this helps

[imanob]

latest update they saying we are insured but are questioning the damage that has happend to tv i have quoted all relevent answers by email now they say they want in writing think the bstards are stalling and making me wait cos of the balls up they have made have asked for money back and compensation no joy yet

[super jumbe]

Insurance companies always tries to pull the fast ones, they like to take the money but will not like to pay?????.

The only question you want to ask them to reply in writing, were you taking monthly from bank account on my insurance?

If they reply yes, I see nothing wrong getting your insurance sorted.

[gc1966]

if they still refuse check if you have accidental damage on your house insurance,if it is an expensive telly you can claim through that instead.

[imanob]

dont want to claim on house insurance has i dont see why i should have to when i believe they are so much in the wrong bout this ive sent a detailed description of what happend to tv awaiting responce be fore i start anything else

[gizmo.1484]

Knowhow have done this to a lot of people, They where on watchdog for the same reason.
Takeing more time than agreed to repair item and also taking money from peoples bank accounts then saying your not insured, it was a mistake and offering a refund.