help with consumer goods act

[redeye094]

hi
bought a washing machine only 2 months ago from currys and its broke ( think the drum is loose )

in the shop they told me i have to speak to the manufacturer ( lady dialled the number and walked off ) - manufacturer said i had to give them the serial number ( meant i had to go home to find ) before they would organise a repair man to come round and then only in the week ( another day off work )

what i want to know is should currys be expected to either refund or replace under the consumer goods act or do i have to wait for this repair guy to come round

many thanks

[nibblitz]

Nahhh, you're being offered a repair, they can do that, they're offering you a specific day, thats reasonable... Im not too sure but I think if it had failed within 30 days of purchase then you could have demanded a refund or replacement as the product can be deemed to have been supplied faulty...

[Johnner]

That has to be crap from the retailer Redeye.You're dealing with them,not the manufacturer.

The retailer has to either replace or repair the items in a reasonable time and without significant inconvenience to you.

If it goes legal,and the fault popped up within 6 months of purchase,it's up to them to prove the goods were fit for the job,outside that,it's up to you.

Bloody typical retailers,pass the problem to someone else bar them.

Sale of Goods Act 1979.



Best of luck,

[TheCoder]

Your contract is with the retailer, not the manufacturer. Under the sale of goods act it is the RETAILER than must deal with faults occuring during the first six months of ownership (this can be extended for more expensive goods where there is a reasonable expectation of long life). This responsibility is a statutary obligation for the RETAILER. You should not need to deal with the manufacturer.

During the six month period you can legally opt for a full refund rather than a repair or replacement as the RETAILER are automatically deemed to of breached their statutory obligations by selling faulty goods.

[DogdySnigwirter]

I do enjoy the odd 'I know my rights' arguments with retailers.
It's rarely the fault of the staff you deal with directly as they are only trained to sell you goods and warranties. Seldom are they given the training to deal with situations like yours.
Go Here, look up the answers you need and print them.
return to retailer in a slightly louder but non-offensive manner, tell them this is your second visit due to being fobbed off the first time and demand a refund. I've had a similar situation where after I returned I got product replaced and ?40 in vouchers as a 'goodwill' gesture for my time.

[redeye094]

thanks for the replies
my worry is the comsumer act seems to say replace or repair which seems to me mean i have to show willing and let them repair first

unfortunately that means i would have to take a day off work for this and dont have much holiday entitlement left ( manufacturer doesnt do weekends )

any thoughts

[DogdySnigwirter]

Repairs are acceptable as long as they are to your satisfaction.
Did you pay by CCard? If so speak to their customer services.
Some good tips/advice Here also.

[super jumbe]

You do not have to have day off.

Just write a letter.

Sale of Goods Act 1979 (as amended)

Your item is faulty I want a replacement/refund.

Please respond to my complaint within 7 days

[Bann32]

http://www.berr.gov.uk/files/file25486.pdf

Page 6, a picture paints a thousand words

Edit: If you ring consumer direct they will also put you straight and give you a reference number to use should you not get any joy