Advice Needed

[Fergal]

I bought a new lcd tv from currys in january and was well happy with it at first
but over a few weeks i noticed it had some back light bleed bottom left and right corner and a bit at the top
so i phoned them up and they sent a engineer round who agreed with me but he then proceded to lower the brightness and contrast and said there that looks better and started packing his gear away!
I said wtf you on about you dick its a hardware/manufacturing problem not a software problem and adjusting the brightness and contrast might make it look less but you can still see the back light bleed it does not fix the problem and it will get worse over time

so he phoned his boss who did not even understand what back light bleed was (thick ~~~~er) and we had to explain it to him
anyway they agreed to take it back to have a look at it, that was 2 weeks ago i got a call today saying it was fixed and will get delivered today

Well they turned up i asked what they had done to fix it and the delivery guys said they dont know they just deliver them
so they took it out of the box and straight away i noticed all the fancy silver decor on the top was all marked and scratched (it was perfect when it left my house) and when they turned it on the back light bleed was still there ffs

So i refused to except or sign for it the driver said fair enough and said he would have done the same
he packed it back up gave me a reciept with why i was not happy wrote on it
he said he will take it back and i have to contact the shop from were i bought it.

So im off to currys after work to have it out with them i dont want them to say it will get fixed/repaired again, i want either a new replacement a different make or my money back
i have all reciepts and invoices it was bought on the 04/01/2009
Whats the best way to aproach it? apart from nutting the ~~~~ers
Thanks for looking.

[forntida]

E-mail the company who made the tv and tell them what has happened. They should put pressure on the retailer. After all it is getting them a bad name too. Best of luck.
They are obliged to replace or refund.

If none of that works go to your local Trading Standards.

[westkill]

try not to swear at them as much as you feel like it as they could just refuse to serve you saying your being abusive

i want this replaced as this is under grauntee
this is not good enough
are you going to replace this

talk loudly so other customers can here

then if he says no rip his fcuking head off

[rob6007]

Whats the best way to aproach it? apart from nutting the ~~~~ers
Thanks for looking.[/QUOTE]


i dont think they will do much to be honest mate . its a joke tho . you never seem to have any come back with things like that .

i work in retail and have my own shops . i will always help a customer who is nice about it . i hate the cheeky ones and really wont help them in any way .

just be nice and i think they will try and help

good luck .


if that fails then nut the ~~~~ers

[firemouth]

try not to swear at them as much as you feel like it as they could just refuse to serve you saying your being abusive

i want this replaced as this is under grauntee
this is not good enough
are you going to replace this

talk loudly so other customers can here

then if he says no rip his fcuking head off

good advice.

do your complaining in the shop, not on the phone or email.
first, as westkill says, make sure others can hear.
second the managers of these places work on Bonus, each complaint reduces his bonus, if he knows you know that, i bet he will deal with it.

despite some posts here, the law is on your side, you just need to know how to use it. just for YOI, the retailers responsibility for goods you buy, last far longer than the 12 months you get from the makers.

from your comments not only was the unit "not fit for purpose", in an attempt to rectify it, the item has been damaged. in truth, and law, it seems black and white. that does not mean they will not try and wriggle out of it, the trick is not to let them.

[Devilfish]

If you paid with a credit card, get them informed too.

Companies always seem to fold quicker after a polite call from a credit card company.

[Fergal]

If you paid with a credit card, get them informed too.
Companies always seem to fold quicker after a polite call from a credit card company.

I paid cash glen

ok went to currys spoke to the manager who phoned the product support and explained the situation to them he then passed the phone to me and the guy said
under the sales of goods act they have 28 days from when they first picked it up on 07-03-09 to repair it
i explained they have had it for 13 days to repair it you have delivered it today and i was not satifised with the repair as the fault was still there and it was also damaged aswell
now your saying you want to keep it again for god knows how long

i said i am not willing to except this, as i am not satifised with the repair and you have failed in your duty of care of my property because its been damaged while in your possesion
i have had no tv for 13 days and i even had to take unpaid leave from work so it could be delivered

i quoted to him from the cosumer direct website
"If the fault is only minor and can easily be put right, it is reasonable to accept a repair.
This won’t stop you claiming a replacement or refund if the repair turns out to be unsatisfactory"
i also said i was willing to except a new exchange or similar spec tv or a full refund

the guy just kept repeating the sales of goods act 28 days to repair so i asked to speak to his superior after a long pause he took my number and said his manager would phone within the hour which he did
he apologised for the inconvenience but stated the 28 days sales of goods act to me again but said he will see if he can push for a exchange of the same model or similar spec one but cant promise anything and i will be contacted tomorrow
if they phone tomorrow and insist on repairing it and are not willing to exchange or refund me were do i stand and what can i do about it?
Thanks.

[bazzw6]

av a look on computeractive website, they seem to be going all out on these kind of consumer issues and i bet if you report this to them they'll deal with it for you,
and i bet it will get sorted quicker (no retailer wants a phone call from a national mag)
they now have a legal advise service too

may the force be with you

[RedSpider]

I like the way they're quoting the sales of goods act at you before you have a chance to use it against them.
a product such as a tv should last 5-6 years of reasonable use before it is no longer covered by the sales of goods act.
as you explain it, you had a problem as soon as you unboxed it. this is highly unacceptable and they are obliged to replace it as the kind of repair it requires is not something that can be done by some gimp in shops backroom.
i would advise you complain in the shop. i mean make a real scene. involve the press if you like. get the shop some really bad publicity and then demand a refund, an apology and take your business elsewhere