I don't know if this is a problem with all mobile network customer services, or just Vodafone, but they just don't want to help you...just sell you sh!t you don't need.
My issue involves a Vodafone branded 3G dongle. It's not been used for nearly 2 years, so the SIM has been deactivated.
All I wanted was the SIM activating, no doubt with a new number.
It took about 4 minutes of explaining why I don't have a number, account details or anything else they wanted before they would help. That's not because the call centre was in India, she was british & understood the English language like a native should.
Not once did they ask for the SIM number, or take it off me when I offered it.
She then told me they cannot issue new mobile numbers. What!!!! I worked in the industry & know fine well new numbers can be issued when activating SIM cards.
But she was adamant they couldn't do it. So I basically accused her of forcing me to go & get a new pre-pay SIM to put into the dongle.
Direct quote... "That won't work. Dongles will only work with the SIM card they are supplied with."
What a load of BS! For those who don't know, I unlock mobile phones & 3G dongles. I know I can put any vodafone SIM card into that dongle & it will work. I can also unlock the dongle & put any SIM card for any network worldwide in it & it will work.
After I explained this is a less than patient & understanding tone she came back with this....
"The earlier dongles with only work with the original SIM cards. You will have to buy a new dongle which will cost you ?30."
Are they all brain dead? After being told contrary to her statement she still tried to tell me I'd have to buy a new dongle!!
Has anyone else had dealings like this with Vodafone, or any other network? Was she just a retard, or are all call centre staff like that now?
Trying to sell a new dongle when it's not needed is just ripping the p!ss.
My issue involves a Vodafone branded 3G dongle. It's not been used for nearly 2 years, so the SIM has been deactivated.
All I wanted was the SIM activating, no doubt with a new number.
It took about 4 minutes of explaining why I don't have a number, account details or anything else they wanted before they would help. That's not because the call centre was in India, she was british & understood the English language like a native should.
Not once did they ask for the SIM number, or take it off me when I offered it.
She then told me they cannot issue new mobile numbers. What!!!! I worked in the industry & know fine well new numbers can be issued when activating SIM cards.
But she was adamant they couldn't do it. So I basically accused her of forcing me to go & get a new pre-pay SIM to put into the dongle.
Direct quote... "That won't work. Dongles will only work with the SIM card they are supplied with."
What a load of BS! For those who don't know, I unlock mobile phones & 3G dongles. I know I can put any vodafone SIM card into that dongle & it will work. I can also unlock the dongle & put any SIM card for any network worldwide in it & it will work.
After I explained this is a less than patient & understanding tone she came back with this....
"The earlier dongles with only work with the original SIM cards. You will have to buy a new dongle which will cost you ?30."
Are they all brain dead? After being told contrary to her statement she still tried to tell me I'd have to buy a new dongle!!
Has anyone else had dealings like this with Vodafone, or any other network? Was she just a retard, or are all call centre staff like that now?
Trying to sell a new dongle when it's not needed is just ripping the p!ss.
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