Fraudulent transaction on debit card

[siri+uk]

Hi

just checked my bank account online and found a transaction for ?168.99 to a company called boohoo.com that I know nothing about, contacted the bank they've stopped my card. Does anyone know what the procedure now, the bank said they will investigate it's worrying how they got hold of my information, I'm always really careful when it comes to using my card online but obviously have got it from somewhere.

TIA

[super jumbe]

boohoo.com never heard of that name before?..

Looks like 1 of those sleepless nights, if it was a credit card you need not worry but as you said a debit card you will just have to cross your fingers mate.

[tommos43]

Ask them to !chargeback! the transaction for you.

They should send you a proforma to complete and refund the transaction back to your account.

They then advise the company that they have done this and it is up to them to prove otherwise etc

[siri+uk]

thanks for the replies, never had this happen before, but there's always a first time for everything, it's a bit of a worry though, thought things were supposed to be more secure now

[zee24]

Open a dispute and you should get your money back while they investigate, well I did when something like this happened to me, HSBC just refunded me the money, but if it turns out to be your fault they will take it back.

[rds60h]

thanks for the replies, never had this happen before, but there's always a first time for everything, it's a bit of a worry though, thought things were supposed to be more secure now

I used to have a business account debit card and was used exclusively for my business as a courier and only used in a local area and it also did not have an overdraught facility.
Yet it allowed 7 transactions (3 for cash withdrawals) in America and Australia within a day of each other and allowed the account to become ?8000 overdrawn.
I did get the money back after completing several forms and being without the business account for over a month, which made running the business very difficult.
Apparently the card had been cloned in an Esso petrol station that many other people were also scammed at.
Since this happened I only use any cards at cash points or on a paypal account.

[Meat-Head]

Apparently the card had been cloned in an Esso petrol station that many other people were also scammed at.
.

somewhere in London - bloke sat in parking lot collecting data, camera above giving pin numbers out

siri+uk
Join Date: Mar 2009
Posts: 31
Thanks: 0
Downloads: 86


Hi there, perhaps you could get the bank to reverse the transaction into DK coffers.

[DOUGALMCD]

Let's hope someone in the home hasn't used it.

[Fellianis Wig]

boohoo.coms a womens clothes shop if you're a male and have a woman i'd be looking in her direction

[Canker_Canison]

Most of the time the banks just write off the fraudulent balance & give you a refund.

Happened to my debit card a few years ago. Think my details were sold from an Indian call centre. The only other possibility was it was cloned from a cash point.

It took about 5 days to get the refund.

[Meat-Head]

now you said that canker, was on tv, bbc banged on a door, mr xxx, your card, xxxxx, yes, we got them from india toy company you ordered the other day

[mtechno]

It's important to remember that its your money that the banks payment system has allowed your funds to be debited by fraudulent use/deception. You are required to signature your card, keep it in a private & secure place; not have any record of you pin number. Outside of this the banks system is at fault, most often the bank refund cases of fraud because they have to prove cardholder is at fault! The whole system is flawed, too much third party access to personal information. Banks are employed by us to secure our money for which we have the pleasure of paying charges.
If anyone loses money in this way the bank has to find were the card holder is at fault or refund the money & persue the recipient of the funds to recover their loss!
We live in a society were everyone is made to feel like a sheep & be comfortible with feeling guilty for our failings.
Dont be a sheep be a Ram!

[turbo1600]

i think boohoo is a online clothin company..

[billy2]

m8 you think you have it bad had alook at my card online yesterday and found this

30/09/2012


Purchase Decline


0


SHOES \PARIS\ FR




-?158.00








29/09/2012


Purchase Decline ***8360;250.00


0


CONSIM INFO PVT LTD CHENNAI IN




-?3.79








29/09/2012


Purchase Decline $19.99


0


EPAGE.COM CLASSIFIEDS REDONDO BEACHUS




-?15.94








29/09/2012


Purchase Decline $24.95


0


CCBILL.COM *MAYFLOWER IN 888-5969279 US




-?19.89








29/09/2012


Purchase Decline $108.74


0


BEST BUY RICHFIELD US




-?86.69








29/09/2012


Purchase Decline $39.95


0


WEEBLY SAN FRANCISCOUS




-?31.85








29/09/2012


Purchase Decline $29.99


0


STEAMPOWERED.COM 425-889-9642 GB




-?23.91








29/09/2012


Purchase Decline $29.99


0


VALVE SOFTWARE SEATTLE US




-?23.91








29/09/2012


Purchase Decline $10.00


0


POWER T/DFX/DSP/MP3 BRISBANE US




-?7.97








29/09/2012


Purchase Decline TL1004.00


0


Y.K.B/BILETIX A.S. SISLI/ISTANBUTR




-?448.50



29/09/2012


Purchase Decline ?35.00


0


Official Gio-Goi Online Shop | Gio-Goi.com LONDON N1 9 GB




-?45.25








29/09/2012


Purchase Decline ***1083;***1074;.59.00


0


??????? ? ??????? ?? ????????????.?? - ??????? ? ????????. Hosting and domain names in Bulgaria SOFIYA BG




-?30.90








29/09/2012


O2 Money Return Approval


553106


O2 Money




-?0.93








29/09/2012


Purchase Insufficient funds $49.99


0


INFO JAGEX COM HOOFDDORP GB




-?39.86








29/09/2012


Purchase Insufficient funds $49.99


0


JAGEX CAMBRIDGE GB




-?39.86








29/09/2012


Purchase Insufficient funds $34.97


0


CCBILL.COM *MAYFLOWER IN 888-5969279 US




-?27.88








29/09/2012


Purchase Insufficient funds $167.23


0


BODYBUILDING.COM 866-236-8417 US




-?133.33








29/09/2012


Purchase Insufficient funds TL690.00


0


Y.K.B/BILETIX A.S. SISLI/ISTANBUTR




-?308.23








29/09/2012


Purchase Insufficient funds $5.00


0


CASCADE DENTAL 801-768-8082 US




-?3.99








29/09/2012


Payment $1.00


744982


RAZORGATOR LOS ANGELES US


0.973


-?0.97



29/09/2012


Purchase Insufficient funds $49.00


0


GARAGEGAMESLLC LAS VEGAS US




-?39.07








29/09/2012


Purchase Insufficient funds $44.90


0


INTKEYS PC GAMES LONDON GB




-?35.80








29/09/2012


Purchase Insufficient funds $179.99


0


STEAMPOWERED.COM 425-889-9642 GB




-?143.50








29/09/2012


Purchase Insufficient funds $25.00


0


FACEBOOK.COM*CREDITS 650-543-7818 IE




-?19.93








29/09/2012


Purchase Insufficient funds $179.99


0


VALVE SOFTWARE SEATTLE US




-?143.50








29/09/2012


Purchase Insufficient funds $44.90


0


INTKEYS PC GAMES LONDON GB




-?35.80








28/09/2012


Purchase Insufficient funds


0


FACEBOOK.COM*ADS 650-543-7818 IE




-?49.20








27/09/2012


Purchase Insufficient funds $149.00


0


THESSLSTORE.COM 727-8201163 US




-?119.13








27/09/2012


Purchase Insufficient funds $171.67


0


FANSBUY 877-2940273 HK




-?139.82








27/09/2012


Purchase Insufficient funds


0


LALIBCO.COM 2910 PORTUGAL PT




-?29.99



27/09/2012


Purchase Insufficient funds


0


02 TOP UP VESTA 1800250214 SE




-?10.00








27/09/2012


Purchase Insufficient funds


0


LETSHOST.IE DUBLIN IE




-?10.00








27/09/2012


Purchase Insufficient funds


0


LETSHOST.IE DUBLIN IE




-?10.00








26/09/2012


Purchase Insufficient funds $20.00


0


CLOUDFLARE 650-3198939 US




-?16.01








26/09/2012


Purchase Insufficient funds ?49.99


0


DIGITAL RIVER INT NORTHAMPTON GB




-?64.73








26/09/2012


Purchase Insufficient funds ?49.99


0


DIGITALRIVER.COM LUXEMBOURG LU




-?64.73








26/09/2012


Purchase Insufficient funds


0


VODAFONE DUBLIN IE




-?579.99








26/09/2012


Purchase Insufficient funds


0


48MONTHS.IE DUBLIN 18 IE




-?20.00








26/09/2012


Payment


267655


48MONTHS.IE DUBLIN 18




-?10.00








26/09/2012


Purchase Insufficient funds


0


DISCOUNTSUPPLEMENTS.IE CARLOW IE




-?119.00

[BlueBox]

looks like the call centres in india where most banks calls are answered