recently ordered a few items from additions direct. had probs with a couple of them but the multi purpose unit (sideboard kinda thing) has been the worse.
1st unit comes in 2 boxes. yes they delivered 2 boxes of parts. unfortunatley the same parts in each so that had to be returned.
2nd unit came and all seemed ok. however the drawer runners were ~~~~ed so another phone call.
now the best bit. they said they need to send out another complete unit and we need to open it and take out the runners. parcel it back up and phone them to arrange an uplift. honest to god thats what they are doing. spoke to them again last night to say surely there must be another way ie can the drawer runners just not be sent etc but no this is what has to be done. bloody mental!!
1st unit comes in 2 boxes. yes they delivered 2 boxes of parts. unfortunatley the same parts in each so that had to be returned.
2nd unit came and all seemed ok. however the drawer runners were ~~~~ed so another phone call.
now the best bit. they said they need to send out another complete unit and we need to open it and take out the runners. parcel it back up and phone them to arrange an uplift. honest to god thats what they are doing. spoke to them again last night to say surely there must be another way ie can the drawer runners just not be sent etc but no this is what has to be done. bloody mental!!




i did say how ridiculous it was etc and of course "you cannot be serious" etc. she wasnt amused at me laughing on the phone. if i want the runners its whats gotta happen. one i have the unit complete a letter of complaint will be sent etc
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