
Insurers are notorious for using small print and hidden clauses to wriggle out of payouts, but it?s now become even harder for people to get a claim paid, according to new research.
The revelations come as snow and freezing weather leaves a quarter more people having to contact providers with incidents of boiler breakdowns and burst pipes.
Nine insurance brokers in 10 said fewer claims were being paid, while two thirds said they had to fight harder to get a payout, in a survey conducted by the British Insurance Brokers Association (BIBA).
In a report last week, the Financial Ombudsman Service (FOS) also said that insurers are digging their heels in harder in an effort to save money.
The ombudsman has seen a jump of 10% in the number of complaints it receives about insurance over the past year and said the cases are becoming harder to resolve. Many of the complaints relate to car insurance and the way claims are handled.
The FOS said: ?We have continued to see tension between consumers? expectations and insurers? attempts to minimise their costs? This has made cases harder to resolve, with many disputes being escalated to the final stage of our complaints process ? a final decision by an ombudsman.?



Comment