
A new report claims 70% of consumers have been overcharged in the past year, with a third more than once.
Billing mistakes by firms responsible for essential bills, such as utilities, telecoms and mortgages totalled around ?6.7bn in 2012, according to figures from price comparison website uSwitch.com.
It found customers were overcharged an average of ?196 and had to wait around 53 days for a refund, with one in 10 overcharged by ?400 or more.
More than one in ten (13%) had to wait between two to six months to get their money back. Some (12%) are still trying to get the issue resolved, while 6% were never refunded.
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