
Terms and conditions are often ignored, but contain vital information
Small print on some car insurance policies has a higher word count than George Orwell's novel Animal Farm, a consumer website has found.
The motor insurance policy documents produced by Endsleigh, Sheila's Wheels, Esure and M&S Bank run to more than 30,000 words, Fairer Finance found.
In contrast, insurer LV had terms and conditions of fewer than 7,000 words.
An insurance trade body said it was working with regulators to improve paperwork for customers.
Well-read?
The highest word count was Endsleigh, with car insurance policy documents containing 37,674 words, Fairer Finance said.
The website's founder, James Daley, said that a survey of 2,000 consumers had found that fewer than a third of those asked said they read terms and conditions.
"Even those who do are struggling to understand them, [so] what exactly is the point of these documents?" he said.
"Of course, it is important that customers know what is covered and what isn't in their insurance policy, but if one company can do the job in less than 7,000 words, there is no excuse for insurers who are producing documents that are five times as long."
Code:
http://www.bbc.co.uk/news/business-27109000

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