Customers 'Duped' By Energy Switching Deals

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  • super jumbe
    V.I.P. Member
    • Dec 2008
    • 11610

    #1

    Customers 'Duped' By Energy Switching Deals



    Energy price comparison websites have been "duping" customers into switching to deals that are not the cheapest on the market and should pay them compensation, a group of MPs have said.

    The Energy and Climate Change Committee said some sites had used misleading language to dupe consumers into options that only displayed commission-earning deals.

    It has called on energy watchdog Ofgem to consider requiring price comparison sites to disclose the amount of commission received for each switch at the point of sale.

    Representatives of the "big five" sites told MPs they earn up to ?30 in commission every time a customer switches to a participating provider, or up to ?60 when a customer switches both their gas and electricity accounts.

    Committee chairman Tim Yeo said: "Consumers trust price comparison services to help them switch to the best energy deals available on the market.

    "But some energy price comparison sites have been behaving more like backstreet market traders than the trustworthy consumer champions they make themselves out to be in adverts on TV.

    "Some comparison sites have used misleading language to dupe consumers into opting for default options that only display commission-earning deals. And others have previously gone so far as to conceal deals that do not earn them commission behind multiple drop-down web options."

    He added: "As an immediate and essential first step towards rebuilding confidence, the companies should compensate any consumers who have been encouraged to switch to tariffs that may not have been the cheapest or most appropriate for their needs.
    Code:
    https://uk.finance.yahoo.com/news/customers-duped-energy-switching-deals-024355661.html
    Tools owned: Hammer, Chisel, Crowbar, Punch, Chainsaw, Cutter and Brain!!!

    Did you know People will question all the good things they hear about you but believe all the bad without a second thought.

    Note:
    All information given is to be used for educational purposes only and should not be taken seriously.
  • GastonJ
    V.I.P. Member
    • Dec 2009
    • 5505

    #2
    He added: "As an immediate and essential first step towards rebuilding confidence, the companies should compensate any consumers who have been encouraged to switch to tariffs that may not have been the cheapest or most appropriate for their needs.
    And how are they supposed to do that? People who visit their sites browse, check and then phone the companies to switch. Are they expected to compensate every internet user who has switched electricity provider in the last 5 years without knowing who they are? MP's don't live in the real world.
    My master plan is to live forever..... going to plan so far
    Despite the cost of living, it's still very popular.
    No good deed goes unpunished....

    Comment

    • super jumbe
      V.I.P. Member
      • Dec 2008
      • 11610

      #3
      Ah another ppi compensation coming.....???????
      Tools owned: Hammer, Chisel, Crowbar, Punch, Chainsaw, Cutter and Brain!!!

      Did you know People will question all the good things they hear about you but believe all the bad without a second thought.

      Note:
      All information given is to be used for educational purposes only and should not be taken seriously.

      Comment

      • GastonJ
        V.I.P. Member
        • Dec 2009
        • 5505

        #4
        Yes, all you have to do is prove without doubt that their site made you switch.....
        My master plan is to live forever..... going to plan so far
        Despite the cost of living, it's still very popular.
        No good deed goes unpunished....

        Comment

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