'Why did the RAC collect my money from Finland?'

[super jumbe]

A reader is unjustly penalised for his insurer's error in collecting his premium

Despite my building society saying it had no evidence of RAC Insurance making any requests for money from my account for my home cover premium at the relevant time, RAC (Taiwan OTC:2237.TWO - news) says that its attempt to take the money from my building society had been declined.

As a result I incurred a ?25 failed payment fee. I rang RAC and explained that there was enough money in my account to pay the premium so the ?25 charge was unfair and should be removed. A helpful chap said the first thing was to ensure I was insured so I went through the procedures with the same card and the payment went through.

He explained that his system would not allow him to remove the ?25 but it would be sent to my account via my card shortly. This was two months ago, but I still haven?t received the refund. MI, Cheshire

You had been assured that the refund of this unjust penalty for your premium had indeed been paid. However, you still hadn?t received it. Meanwhile, your building society insisted there had been no payments from RAC, just as it had not refused the original request to pay the premium.

A month after I took up the matter, your ?25 was refunded, followed some time later by ?25 for all the calls you had made. I had to push RAC Insurance long and hard for a statement, and had already guessed at the gist of the problem long before it came.

The statement said: ?We apologise to Mr I for the inconvenience this caused him and are pleased to confirm that the matter has now been resolved to his satisfaction. Our insurance partner has reimbursed him.
?Owing to an administrative error, Mr I?s insurance renewal payment was incorrectly and surprisingly collected from a bank account in Finland an issue which took some time to identify and resolve.?

You do not have a bank account in Finland and are clearly not responsible for any of this muddle.

? If you want to contact Jessica,

https://uk.finance.yahoo.com/news/why-did-rac-collect-money-111941610.html

[Meat-Head]

There is similar thread in general chat

[super jumbe]

Corrupt system they will take money when six foot under ground, then try phoning them when alive was told you need to register your new car plates if you need help!!!! Our Govt need to open eyes and look into….

[gc1966]

Corrupt system they will take money when six foot under ground, then try phoning them when alive was told you need to register your new car plates if you need help!!!! Our Govt need to open eyes and look into….

where does it state in the thread the presence of alive dead people with a set of number plates being placed six feet underground by a closed/open eyed govt

I am confused.com now

[super jumbe]

where does it state in the thread the presence of alive dead people with a set of number plates being placed six feet underground by a closed/open eyed govt

I am confused.com now

Need to be confused for them to take the ??????, I suppose you still need clarification ask rac!!!!!!!!!

[GastonJ]

It's likely that he told them his account was with a bank and gave the building society roll number as the sort code. The roll number was probably the same as the sort code assigned to a bank in Finland. Easy done and tbh it's about time building societies sorted themselves out and went with the sort code system instead of the daft roll system they run.

[super jumbe]

Do you know some things does not add up, other day I went to the bank and asked to withdraw 2000k they told me you need to provide evidence even though I had my debit card with me, I was told you can withdraw 1,900k you don’t need evidence, ffs how some companies can manage to get paid without evidence of any kind….? Its an inside job if you ask me!!!

[Meat-Head]

Take out 1900. Then say say anything else, yes a ton please

[ifred]

Surely Meat, you should know its make 2000 applications for withdrawal of ?1 please
You F* their servers, knacker the staff and bust the cashpoint

[Meat-Head]

Surely Meat, you should know its make 2000 applications for withdrawal of ?1 please
You F* their servers, knacker the staff and bust the cashpoint

Goes other way *TRY* and save ?502.51 in change *HOPE* there's a walk in center and try and pay your bill

[GastonJ]

Do you know some things does not add up, other day I went to the bank and asked to withdraw 2000k they told me you need to provide evidence even though I had my debit card with me, I was told you can withdraw 1,900k you don’t need evidence, ffs how some companies can manage to get paid without evidence of any kind….? Its an inside job if you ask me!!!

It's the government who introduced rules. It's to stop money laundering - the government likes dirty used untraceable money It's also to stop you getting in a builder, paying him in cash, which perhaps the taxman will never know about. It's all to do with making sure that those without money stay without money. However if you're rich and spend millions it's ok to say "the money just appears in my account from somewhere" and not have to pay tax though. Needless to say all you need say is "I'm buying a car and the seller won't release it until the cheque has cleared unless I pay by cash" and you'd get he cash.

The other option is of course, "in that case, I'd like to close my account and since you're a bank I don't want a cheque because your'e untrustworthy, so I'd like my balance in cash please." *shrug*