A reader is concerned that he might be the victim of a scam after waiting months for a car tax refund
The DVLA owes me a refund of road tax in respect of a car I part exchanged three months ago.
Although DVLA agrees this money is due and my making many phone calls and writing two letters about it, the ?180 has not been reimbursed.
Could I be a victim of a scam? JB, Somerset
You renewed the vehicle tax in advance by debit card on the website.
Rather unexpectedly you then you found a car with sliding doors which suited your family?s needs better than the car you had. You part exchanged the old one for this one before the new tax came into play and paid the full amount of tax for the new car.
You filled in all the forms required to reclaim your money for the first car. DVLA wrote, ?We will automatically issue you with a refund of vehicle tax for any remaining months you have paid and cancel any direct debit. Any refund will be sent to the address on our records.?
It (Other OTC: ITGL - news) wasn?t and, although you tried to make allowances in that the rapid change of cars might have confused things, you naturally began to suspect something might be wrong.
A week after I contacted DVLA you received a payable order for the ?180. This you cashed within two hours of receipt.
A DVLA spokesman says, ?We are very sorry for the delay in issuing a refund to Mr B. We process 44 million vehicle tax transactions each year and cases like this are very rare.?
? If you want to contact Jessica, click here
The DVLA owes me a refund of road tax in respect of a car I part exchanged three months ago.
Although DVLA agrees this money is due and my making many phone calls and writing two letters about it, the ?180 has not been reimbursed.
Could I be a victim of a scam? JB, Somerset
You renewed the vehicle tax in advance by debit card on the website.
Rather unexpectedly you then you found a car with sliding doors which suited your family?s needs better than the car you had. You part exchanged the old one for this one before the new tax came into play and paid the full amount of tax for the new car.
You filled in all the forms required to reclaim your money for the first car. DVLA wrote, ?We will automatically issue you with a refund of vehicle tax for any remaining months you have paid and cancel any direct debit. Any refund will be sent to the address on our records.?
It (Other OTC: ITGL - news) wasn?t and, although you tried to make allowances in that the rapid change of cars might have confused things, you naturally began to suspect something might be wrong.
A week after I contacted DVLA you received a payable order for the ?180. This you cashed within two hours of receipt.
A DVLA spokesman says, ?We are very sorry for the delay in issuing a refund to Mr B. We process 44 million vehicle tax transactions each year and cases like this are very rare.?
? If you want to contact Jessica, click here
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