Oh no! Shoppers face yet more self-scan tills

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  • gmb45
    Admin Assistant
    • Nov 2008
    • 7538

    #1

    Oh no! Shoppers face yet more self-scan tills

    rip check out girls




    You might think it would be simple. Scan your item, watch it appear on the screen, place it in your bag and pay.
    But if you?ve ever tried to use a supermarket selfcheckout, you?ll know how often the experience ends in a frustrating wait while an assistant comes to help.
    Yesterday, however, Sainsbury?s said it will forge ahead with replacing hundreds more of its manned checkouts with the new-style terminals. And it insists the move will mean more choice and fewer queues.


    Self-scan checkouts: The rampant scourge of the supermarket



    The supermarket is not abandoning manned tills, but it is to replace a significant number with the self- scan terminals in 330 stores.

    This is in addition to the 240 stores which already have the tills. Other supermarkets are also increasing their use of the technology.
    The idea is that shoppers who are buying only a few items can self- scan rather than queue for a normal till.
    However, many shoppers, particularly older ones, appreciate the convenience of a manned checkout where staff can help them pack and deal with price queries.
    Asda admits on its website that the self-scan tills can cause problems. It states: ?A lot of customers are put off giving them a try as they?re not sure how they work. Others get frustrated by things going wrong.?
    Dealing with fresh fruit and vegetables can be difficult. Customers have to use a touchscreen to identify the product and place it on a weighing platform to ensure they pay the right price.
    And items such as razor blades and DVDs are locked inside secure cases which have to be removed by staff before they can be scanned.
    Internet chatrooms have picked up worries ranging from being irritated by the loud till ?voice? commands to being overcharged when an item was mistakenly scanned twice.

    One contributor to The-WeeklyGripe.co.uk said: ?I used to enjoy doing my weekly shop? but now it?s so dehumanised and electronic that it feels like an almighty chore.?
    Another said: ?I hate the tills now and would never use them again after being accused of shoplifting when in fact the machine did not scan one item.?
    Sainsbury?s said last night: ?The new technology will not only offer customers a more efficient, quicker system but will also improve the look and feel of checkout areas.
    ?Self- checkouts are to be rolled out to all stores to increase customer choice of checkout.?
    Existing till operators would ?support self- checkouts? or move to other duties in the store, the supermarket said.

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  • Meat-Head
    V.I.P. Member
    • Oct 2009
    • 32000

    #2
    surly a better way would be either a 'pod' you clip on trolly as you enter store, or a converted trolly, which ever.

    barcode reader, scan goods, drop in trolly, end of store, a 'turnstyle' insert coin, drawbridge goes down, porcullis goes up. away

    sigpicWas Banned For Being Certifiably Insane and Stupid

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    • gmb45
      Admin Assistant
      • Nov 2008
      • 7538

      #3
      yeh, its all bout more profits with supermarkets, ~~~~ peeps jobs as if they dont make enough money nowdays, i refuse to use em sooner keep peeps in jobs, ?2,000,000,000 tesco made last year
      Last edited by gmb45; 30 April, 2010, 08:13.
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      • chroma
        V.I.P. Member
        • Feb 2009
        • 1976

        #4
        Originally posted by gmb45
        Sainsbury?s said it will forge ahead with replacing hundreds more of its manned checkouts with the new-style terminals. And it insists the move will mean more choice and fewer queues.
        Between the lines: It will mean ONE person operating 8 units, thats a saving of over ?42 per hour.
        Less staff means more profit, besides we could give a f**k about the queues, theres only going to be a handful of staff around to complain too anyway

        Asda admits on its website that the self-scan tills can cause problems. It states: ?A lot of customers are put off giving them a try as they?re not sure how they work. Others get frustrated by things going wrong.?
        Dealing with fresh fruit and vegetables can be difficult. Customers have to use a touchscreen to identify the product and place it on a weighing platform to ensure they pay the right price.
        And items such as razor blades and DVDs are locked inside secure cases which have to be removed by staff before they can be scanned.
        Internet chatrooms have picked up worries ranging from being irritated by the loud till ?voice? commands to being overcharged when an item was mistakenly scanned twice.
        Between the lines: Hell yeah Mr Andy Bond, weve figured out a way of double charging customers on a regular basis and also made the process so convolouted and time consuming they are left too demoralised to claim it back!

        Who gives a shit if some "wee auld granny" doesnt know that the PLU Code for a BROWN ONION is 588, or a lime is 713, red peppers are 3300
        Dont even get us started on the weighted products, the scales are impossable to maintain at a calibrated level so instead of a lb they get charged by the TONNE, great for our bottom line.

        As for Staff complaints about standing next to a row of red hot sweaty boxes screaming PLEASE PLACE THE ITEM IN THE BAGGING AREA, or PLEASE INSERT CASH! all day, cause like we said we'll only need to employ a handful of these degenerates and frankly once they complain, in todays job market, theres plenty of other minimal wage idiots waiting to fill the ranks.

        LOL LESS QUEUES whats easier? someone asking "would you like a hand packing? then scanning a grands worth of groceries in under 7 minuites?

        Or standing queued up like battery chickens with the routine of:
        SCAN...
        Wait til it registers...
        PLEASE PLACE THE ITEM IN THE BAGGING AREA!
        WTF its already in there! hit the god damned "i dont wanna bag the damned item"
        Shit wait till it refreshes and alerts an operator.
        Scan something else... shit its age restricted, "PLEASE WAIT FOR AN OPERATOR TO ASSIST YOU"
        Oh FFS, theres no god damned code, wait for an operator.
        scan some more.
        GOD DAMNED BAGGING ALERT!!!!!!!!!!
        thank god thats over with, wait what? some other assistant has to come and type a code in before they'll take my money?????
        NOW THE GOD DAMNED MACHINE WONT EVEN TAKE MY MONEY? BLOODY THING KEEPS SPITTING THE ?20 BACK AT ME!!?!?!?!!!!

        Self scan sucks balls!
        He who laughs last thinks slowest.

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