Mum's marathon call centre wait to get through to Virgin Media
Tanya Davis?s marathon wait began after she had already been cut off 20 times trying to get through to a call centre in India.
Eventually, at 11pm, she agreed to be put on hold on the Freephone number to speak to a *technical support *manager.
Tanya, 26, of Rainham, Kent, said: ?After I?d held for an hour or so my *partner took over and I lay down on the sofa. All we could hear was songs on a loop. The most annoying was *probably Britney Spears? Oops, I Did It Again!
"Then we decided to go to bed and left the phone off the hook, joking we would *probably still be on hold in the *morning. I couldn?t believe it when Britney was still *blaring out the next day.?
To add insult to injury, Tanya then got through to a UK call centre ? only to be put on hold again.
She said: ?When I *eventually spoke to a supervisor in the UK and told her what had *happened she said, ?Oh my God, *seriously???
A Virgin Media spokesman said: ?We?re conducting an *investigation as to why Ms Davis was on hold for so long as we have processes that prevent this happening. As a gesture of goodwill, we have credited her account with ?30.?
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Woman kept on hold for 12 hours - mirror.co.uk
Tanya Davis?s marathon wait began after she had already been cut off 20 times trying to get through to a call centre in India.
Eventually, at 11pm, she agreed to be put on hold on the Freephone number to speak to a *technical support *manager.
Tanya, 26, of Rainham, Kent, said: ?After I?d held for an hour or so my *partner took over and I lay down on the sofa. All we could hear was songs on a loop. The most annoying was *probably Britney Spears? Oops, I Did It Again!
"Then we decided to go to bed and left the phone off the hook, joking we would *probably still be on hold in the *morning. I couldn?t believe it when Britney was still *blaring out the next day.?
To add insult to injury, Tanya then got through to a UK call centre ? only to be put on hold again.
She said: ?When I *eventually spoke to a supervisor in the UK and told her what had *happened she said, ?Oh my God, *seriously???
A Virgin Media spokesman said: ?We?re conducting an *investigation as to why Ms Davis was on hold for so long as we have processes that prevent this happening. As a gesture of goodwill, we have credited her account with ?30.?
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Woman kept on hold for 12 hours - mirror.co.uk
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