3.50 problems:- Sony customer service

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  • Krypton
    DK Veteran
    • Jan 2009
    • 694

    #1

    3.50 problems:- Sony customer service

    Ok firstly a little background;
    I bought a PS3 when they first came out, realised that I preferred the 360 and got rid.. In Jan of this year, i was walking past cash creators and saw a ps3 fat 40gb for sale ?95! I was in the market for a new console after 360 went kaput, so i bought it....
    Now on the night of Monday 25th October this year, I downloaded the 3.50 update.. restarted and the ps3 would not play ANY discs whatsoever.
    Entered service menu, restore ps3, yadda yadda, still nothing...
    Oh well thought I, it was a bargain, i had 10 months of use, cant really complain.
    Now on tuesday, after a bit more research, i decided to give sony customer services a ring.. they denied that 3.50 was the problem, even though it seemed very coincidental, and i was able to point out that others on the web were having same prob.
    Upside is they agreed to send out a replacement console today (27/10/10).
    Remember, my original console was WAY outside the original 1 yr warranty, so if anybody has or have had this problem, i suggest ringing sony, it seems they know there is a problem but are just not admitting it
    Khan, you bloodsucker! You're going to have to do your own dirty work now, do you hear me? Do you?

    Chuck Norris has two speeds: Walk and Kill
    There is no "Ctrl" button on Chuck Norris' PC: Chuck Norris Is always in control
    Evolution is a myth. There are only the animals Chuck Norris has allowed to live.
    Chuck Norris does not sleep: He waits

  • Bradley1984
    Junior Member
    • Feb 2010
    • 29

    #2
    Nice to hear they are as honest as ever! Always worth a shot at this method. Cheeky monkeys! Well done on the new console though, great result!

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    • Krypton
      DK Veteran
      • Jan 2009
      • 694

      #3
      They are indeed monkeys of the cheeky variety... seems to me that the speed at which they offered me a free replacement indicates that they KNOW its their fault, so why not come out and admit it and pull the update like they did with 2.41?
      Khan, you bloodsucker! You're going to have to do your own dirty work now, do you hear me? Do you?

      Chuck Norris has two speeds: Walk and Kill
      There is no "Ctrl" button on Chuck Norris' PC: Chuck Norris Is always in control
      Evolution is a myth. There are only the animals Chuck Norris has allowed to live.
      Chuck Norris does not sleep: He waits

      Comment

      • Bradley1984
        Junior Member
        • Feb 2010
        • 29

        #4
        Money! I think a lot of people would blame themselves and assume its something they have done, especially when out of warranty, so Sony play the waiting game and deal with people as they call them, rather than the other way around.

        Comment

        • dean0138
          Newbie
          • Nov 2008
          • 9

          #5
          i had the same problem and they just fobbed me off sed i must of dropped it or there was dust in it and i cud buy a new one for 140

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