Crap wat hav I done

[stewpot]

HI, can i get help, I had an ADOBE up date and instaled a security Permium virus thing instead it has diabled all my laptop security and i cant get rid of it, i have take the laptop off line and trying to get into registry to remove it is there anything i can do to remove it with out wiping the HD.
stewpot

[stevieboy10]

HI, can i get help, I had an ADOBE up date and instaled a security Permium virus thing instead it has diabled all my laptop security and i cant get rid of it, i have take the laptop off line and trying to get into registry to remove it is there anything i can do to remove it with out wiping the HD.
stewpot

turn laptop off and press f8 on bios screen before boot, then enter safe mode. you shpuld be able to access task manager to close your malware programme (premium antivirus). then remove in control panel. i would suggest trying to download anti malware-bytes onto a usb etc. from another pc/lappy and install in safe mode with networking to completely rid this malware from your pc. if this doesnt help it looks like factory reset

[tommos43]

System restore?

[Magjar]

I know two people who have been hit by the spoof Adobe update, the easiest path is to do a fresh install of the OS.

[Mazzie]

Download Malwarebytes and install it....it's free. Run a FULL scan and it should find the problem and delete it. If this doesn't work I will be surprised. Good Luck!

[stewpot]

turn laptop off and press f8 on bios screen before boot, then enter safe mode. you shpuld be able to access task manager to close your malware programme (premium antivirus). then remove in control panel. i would suggest trying to download anti malware-bytes onto a usb etc. from another pc/lappy and install in safe mode with networking to completely rid this malware from your pc. if this doesnt help it looks like factory reset

Thanks, strugglin last 2 days cant use Task man in safemode, so tryin out of safemo to delete but beast closes computor down... still tryin thanks again

[stewpot]

Ill TRy That thks

[Hoppy01]

A would second what Magjar suggested, back up what you can using a live disc like Hirens, source your drivers, back up passwords and any keys for programs and nuke the hard drive.
A have dealt with this one before and if a remember right a removed it with Malwarebytes but it reappeared after 6cold boots time after time ..

[ifred]

You might find you have now two AV programs colliding
I think you on downloading Adobe inadvertently allow an AV download as well??
Sometime when a AV program has loaded on your system only an additional uninstall utilities program will completely remove the offending one. Two AV competing for control of your MBR

[stewpot]

Hi Just to let you know I did what you suggested, but had malware CD from a pc mag 5years old stuck it in and got rid of the malware. thanks for your help.