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Have you cleaned the pickup rollers with alcohol? That always helps if loading is the problem. Only takes a little slick film to slip and not load. It's a good idea to clean all the feed rollers with alcohol once a month (lint and stuff collect) anyway to prevent problems.
I have the Epsom p50 and was getting the same problem . When the tray is in the print position slightly lift the left hand side up about 3mm and it will load ,rollers are worn.
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