This is a conversation with the supposed Epson Support Rep:
The Printer in Question is the top of the range (well price-wise) PX800PW 'All in One' afd= 'automatic document feeder'
13:49:23 : Connected to etalk.epson-europe.com
13:49:23 : Session ID: 963297
13:49:23 : kenneth: Initial Question/Comment: PX800FW, trying to find a repair
13:49:29 : Thank you for connecting to EPSON e-Talk through the EPSON website.
13:49:29 : Genuine EPSON consumables and media can be purchased directly from EPSON through Epson - Store. Home of Genuine Epson Printers, Inks and Paper. EPSON stock the complete range of consumable items for past and present EPSON products including ink cartridges, laser toners and ribbons.
13:49:29 : Daniel Lewis has joined this session!
13:49:29 : Connected with Daniel Lewis. Your reference number for this chat session is 963297.
13:49:37 : Daniel Lewis: Thank you for contacting Epson***8217;s UK Customer Interaction Centre. My name is Daniel Lewis
13:49:39 : Daniel Lewis: Hi Kenneth
13:49:59 : Daniel Lewis: How would you best describe your issue?
13:50:18 : kenneth: phoned 2 numbers on your website for repair centres, both are only interested if the product is under warranty
13:50:47 : Daniel Lewis: Ok, what is the issue?
13:51:14 : kenneth: the problem with the printer is adf cogs
13:52:09 : kenneth: this is the second tme i have had this problem, ist time it was repaired under warranty
13:52:54 : Daniel Lewis: Is there an error on the printer itself?
13:53:24 : kenneth: no, i hear the cog screaming
13:53:44 : Daniel Lewis: So it does not feed the paper?
13:54:14 : kenneth: it feeds halfway and then reports paper jam
13:54:53 : kenneth: it appears to be when it transfers drive fron the top rollers to the bottom
13:55:24 : Daniel Lewis: How long have you had the printer roughly?
13:55:45 : kenneth: about 16 months
13:57:36 : kenneth: Epson sent an engineer about 12 months age for the same problem, i showed my receipt then but cannot remember what i did with it, the product is registered at epson
13:58:19 : Daniel Lewis: Can I take your postcode please?
13:58:34 : kenneth: #########
14:01:59 : Daniel Lewis: Ok, one moment please
14:03:09 : Daniel Lewis: Have you tried contacting our Epson repair centres?
14:03:43 : kenneth: phoned 2 numbers on your website for repair centres, both are only interested if the product is under warranty
14:05:04 : Daniel Lewis: Ok, it may be cheaper to replace the printer than pay for an out of warranty repair
14:05:44 : Daniel Lewis: We do have the PX720W available for #149.99
14:06:51 : kenneth: hold on, I ony have a screaming cog on the adf, can that not be repaired?
14:07:29 : Daniel Lewis: Yes, but it will be charged in out of warranty service
14:07:46 : kenneth: I know I never said it was in warranty
14:08:10 : kenneth: where do i get it repaired which was my original questeion
14:08:24 : Daniel Lewis: Sorry I meant it will be charged as an out of warranty repair
14:08:34 : Daniel Lewis: For details of your nearest Epson Express Centre, please go to Epson - Support and click on 'FIND A REPAIR CENTRE' at the bottom of the page. Enter your postcode or town name in the 'Find a repair centre' search box and a list of your nearest Epson Express Centres will open, including contact details and a local map.
14:09:30 : kenneth: please read this conversation previous entries THAT IS WHAT I AM TALKING ABOT, one of them is a private house
14:11:11 : kenneth: Daniel, with all due respect, you are either holding multiple conversations or your in the wrong job, you answer questions not asked or ask me questions that i have already answered
14:11:39 : Daniel Lewis: Ok, the only information I have is that support page that I have sent you
14:13:59 : Daniel Lewis: We have had no response from you. If you still require assistance, please confirm by entering text and pressing your enter key to send your response to us.
14:14:42 : kenneth: i am still here
14:15:26 : kenneth: I am asking astraightforward question, where can I get my printer repaired given the response of the so called reapir houses
14:15:55 : Daniel Lewis: You will need to contact them directly Kenneth
14:16:18 : kenneth: You are not Epson?
14:16:49 : Daniel Lewis: The repair centres are independent retailers acting on Epson's behalf
14:17:26 : kenneth: Surly not if they do not offer a reapir if it needs parts
14:17:54 : Daniel Lewis: That is correct
14:19:24 : Daniel Lewis: We have had no response from you. If you still require assistance, please confirm by entering text and pressing your enter key to send your response to us
End of Conversation, WHY CARRY ON FLOGGING A DEAD HORSE?
The Printer in Question is the top of the range (well price-wise) PX800PW 'All in One' afd= 'automatic document feeder'
13:49:23 : Connected to etalk.epson-europe.com
13:49:23 : Session ID: 963297
13:49:23 : kenneth: Initial Question/Comment: PX800FW, trying to find a repair
13:49:29 : Thank you for connecting to EPSON e-Talk through the EPSON website.
13:49:29 : Genuine EPSON consumables and media can be purchased directly from EPSON through Epson - Store. Home of Genuine Epson Printers, Inks and Paper. EPSON stock the complete range of consumable items for past and present EPSON products including ink cartridges, laser toners and ribbons.
13:49:29 : Daniel Lewis has joined this session!
13:49:29 : Connected with Daniel Lewis. Your reference number for this chat session is 963297.
13:49:37 : Daniel Lewis: Thank you for contacting Epson***8217;s UK Customer Interaction Centre. My name is Daniel Lewis
13:49:39 : Daniel Lewis: Hi Kenneth
13:49:59 : Daniel Lewis: How would you best describe your issue?
13:50:18 : kenneth: phoned 2 numbers on your website for repair centres, both are only interested if the product is under warranty
13:50:47 : Daniel Lewis: Ok, what is the issue?
13:51:14 : kenneth: the problem with the printer is adf cogs
13:52:09 : kenneth: this is the second tme i have had this problem, ist time it was repaired under warranty
13:52:54 : Daniel Lewis: Is there an error on the printer itself?
13:53:24 : kenneth: no, i hear the cog screaming
13:53:44 : Daniel Lewis: So it does not feed the paper?
13:54:14 : kenneth: it feeds halfway and then reports paper jam
13:54:53 : kenneth: it appears to be when it transfers drive fron the top rollers to the bottom
13:55:24 : Daniel Lewis: How long have you had the printer roughly?
13:55:45 : kenneth: about 16 months
13:57:36 : kenneth: Epson sent an engineer about 12 months age for the same problem, i showed my receipt then but cannot remember what i did with it, the product is registered at epson
13:58:19 : Daniel Lewis: Can I take your postcode please?
13:58:34 : kenneth: #########
14:01:59 : Daniel Lewis: Ok, one moment please
14:03:09 : Daniel Lewis: Have you tried contacting our Epson repair centres?
14:03:43 : kenneth: phoned 2 numbers on your website for repair centres, both are only interested if the product is under warranty
14:05:04 : Daniel Lewis: Ok, it may be cheaper to replace the printer than pay for an out of warranty repair
14:05:44 : Daniel Lewis: We do have the PX720W available for #149.99
14:06:51 : kenneth: hold on, I ony have a screaming cog on the adf, can that not be repaired?
14:07:29 : Daniel Lewis: Yes, but it will be charged in out of warranty service
14:07:46 : kenneth: I know I never said it was in warranty
14:08:10 : kenneth: where do i get it repaired which was my original questeion
14:08:24 : Daniel Lewis: Sorry I meant it will be charged as an out of warranty repair
14:08:34 : Daniel Lewis: For details of your nearest Epson Express Centre, please go to Epson - Support and click on 'FIND A REPAIR CENTRE' at the bottom of the page. Enter your postcode or town name in the 'Find a repair centre' search box and a list of your nearest Epson Express Centres will open, including contact details and a local map.
14:09:30 : kenneth: please read this conversation previous entries THAT IS WHAT I AM TALKING ABOT, one of them is a private house
14:11:11 : kenneth: Daniel, with all due respect, you are either holding multiple conversations or your in the wrong job, you answer questions not asked or ask me questions that i have already answered
14:11:39 : Daniel Lewis: Ok, the only information I have is that support page that I have sent you
14:13:59 : Daniel Lewis: We have had no response from you. If you still require assistance, please confirm by entering text and pressing your enter key to send your response to us.
14:14:42 : kenneth: i am still here
14:15:26 : kenneth: I am asking astraightforward question, where can I get my printer repaired given the response of the so called reapir houses
14:15:55 : Daniel Lewis: You will need to contact them directly Kenneth
14:16:18 : kenneth: You are not Epson?
14:16:49 : Daniel Lewis: The repair centres are independent retailers acting on Epson's behalf
14:17:26 : kenneth: Surly not if they do not offer a reapir if it needs parts
14:17:54 : Daniel Lewis: That is correct
14:19:24 : Daniel Lewis: We have had no response from you. If you still require assistance, please confirm by entering text and pressing your enter key to send your response to us
End of Conversation, WHY CARRY ON FLOGGING A DEAD HORSE?
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