laptop telling me i have spyware etc

[footycard steve]

if you cannot get online with the infected pc then you can try and use the memory stick you said you have aquired in an earlier post and use that to get malwarebytes onto your pc.
use your other pc thats not infected and download from cnet directly onto the stick, when the download starts click save it will then ask you were you want to save it to,from a dropdown box look for removeable drive highlight it and click save when finished remove the stick into your laptop and go to my computer there the drive should be visible right click then click open the file you dowloaded should show, double click and it should install, do this in safe mode.
if it installs update then do a full system scan if not then a format and clean installation may be your last resort.

i went to the download the options box said removable disk i couldnt see removable device option at the same time i got a message from computer saying it had detected the usb stick then said for better use use 2.0 port. to be honest this is too far beyond me i will take it to a computer shop tomorrow.

[spondulick]

you won't remove anyhow with malware bytes or spybot .believe me! will pick it up but will not remove,to save all hassel wipe disk and do a clean install of opp system.

[duane100]

its atrojan and its called antivirus 2011 its a pain in the you know wat.
i typed it in on google and there is few ways to get rid of it.
from wat i have read about it is a key logger if u could format it would prob be quick doing it that way.

[dasteph]

i went to the download the options box said removable disk i couldnt see removable device option at the same time i got a message from computer saying it had detected the usb stick then said for better use use 2.0 port. to be honest this is too far beyond me i will take it to a computer shop tomorrow.

removable device and removable disk are the same and using the 2.0 port ignore it.

[footycard steve]

i know everyone is trying to help but i just cant perform the tasks/instructions i've had no tuition on computers at all and today i've spent 13 hours on here and i'm no further forward at all.

[xant14]

plainly and simply. find a friend who knows a bit more about computers, and let him have a look. And it doesnt need much knowledge.
I am not knocking you, we all have varying degrees of skill in computers, and you'd be best letting someone who has more of a clue mate...
I havent read all 6 pages, but if the virus scan in safe don't remove it, then a format and re-install will.
And NEVER click things that say they will cure it... unless you know it is YOUR virus program that is asking.
Before you format, there are system restore points as well. If it is set up.
Format will get rid of everything!.. you know that? Everything! so beware.

Oh, as the man says on your other thread, there could be recovery programs that restore it to day dot or a point before the virus appeared. I know on my samsung there is.
two ways with mine... find the program in E drive on mine, and run it.
or when you boot up, look for the prompts, but you have to be quick... it can be F2,F8,F11,F12 DEL or a number of things... watch on boot up.
Best of luck mate

[footycard steve]

got back to factory mode with full guidance from grizz.

[Wolfpack]

Does the computer stop you from opening the internet browser and start running a phony mailware program. if so try run this program it should stop those things from running then run antispyware and virus software. should get rid of it all.

[footycard steve]

Does the computer stop you from opening the internet browser and start running a phony mailware program. if so try run this program it should stop those things from running then run antispyware and virus software. should get rid of it all.

yes thats what was happening.

[footycard steve]

from what i'm being told now in another post i'm 99% likely to still have the virus and the only sure way to get rid of it is to get a windows 7 disc and format the laptop.

[wulbert2001]

go into safemode and do a system restore.

[Wolfpack]

Once you use rkill you need to use a spyware remover like super anti spyware remover then use an anti virus remover. Should do the trick. If the problem is only a False antispyware program that keeps running then it should work. I have seen some infected where it would not let you open your internet browser to use the internet but it should still do the trick. I would try but when when problems do arise i never waste alot of time trying to fix problems like these and i bite the bullet and reformat. If you are going to lose info cause of this problem take it as a lesson and use a back up drive.

[footycard steve]

i did get the laptop back to factory re-set and seems fine i posted a question looking for advice on which anti-virus i should use and thats when i was told the only sure way to get rid of the virus is to get a windows 7 disc. i have mcafee anti-virus and malwarebytes currently installed and have run full scans in both and both found nothing.
so the only question is could i still have the virus.

[spondulick]

don't worry steve the virus will be gone. because malware bytes picks said virus/malware up every time but cannot remove it.I presume you wiped or formatted your hard drive which if so, has deffo removed it, i say this because i have come across and cleared this malware by cleaning the hard drive.

[anchorman16]

i have task manager open now

download program Combo Fix from the net 3.4mb save or run file direct will delete all virus & spyware it can take anything upto 60 mins to do depending on size of hard drive this is free software