update again
the 3rd handset was faulty and sent back to sony ericsson who have sent another reconditioned one to cpw. i have spokent to cpw branch and high level complaints re being offered a diff handset etc and im now being told its 4 faulty handsets (WITH THE SAME FAULT) each fault within 28 days in order to be offered a replacement of same value etc. ive had 3 faulty handsets in 5 months each time with a different problem. thats irrelevant i was told. so technically i could have 10 faulty handsets within an 12 month period each with a diff fault and i STILL would not be offered a diff handset. astonishing. i cant cancel my contract as its just 8 months into an 18 month contract. O2 can do nothing as they never supplied the handset but contract is with them.
i was in tears the other night on the phone to cpw. they say they are perfectly within their policy rights etc. i told them i wasnt accepting another c905 and he said thats my choice but another would not be offered.
ive asked for statistics from them as to how many people have actually had 4 faulty handsets with the same fault each time etc as i feel they have a policy that only benefits the cpw and not the customer.
any help or advice would be greatly appreciated.
the 3rd handset was faulty and sent back to sony ericsson who have sent another reconditioned one to cpw. i have spokent to cpw branch and high level complaints re being offered a diff handset etc and im now being told its 4 faulty handsets (WITH THE SAME FAULT) each fault within 28 days in order to be offered a replacement of same value etc. ive had 3 faulty handsets in 5 months each time with a different problem. thats irrelevant i was told. so technically i could have 10 faulty handsets within an 12 month period each with a diff fault and i STILL would not be offered a diff handset. astonishing. i cant cancel my contract as its just 8 months into an 18 month contract. O2 can do nothing as they never supplied the handset but contract is with them.
i was in tears the other night on the phone to cpw. they say they are perfectly within their policy rights etc. i told them i wasnt accepting another c905 and he said thats my choice but another would not be offered.
ive asked for statistics from them as to how many people have actually had 4 faulty handsets with the same fault each time etc as i feel they have a policy that only benefits the cpw and not the customer.
any help or advice would be greatly appreciated.
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