Problems with sunray @ UKcustoms

[fabiogrosso]

Hello friends,
i've ordered last 10th October 5 pcs of sunray 800 se from China.
I'm from Italy, and the shipment was made of 2 shipment.The first from CHina to UK.The second from UK to Italy(With parcelforce).
I've checked my tracking number on parcelforce site, but the status is the same from 11th October.
"STATUS: ADVISED" and. "WDM ONLINE"
I've written to China shipment company and they told to me that the parcel is in uk customs waiting for an inspection.
I'm afraid of not receive my parcel...anymore
It's normal that the custom checks takes more than 12 days?Will i receive my parcel by your opinion?

What you advice me to do?

Let me know please.
Thanks a lot friends.

[barryt]

I had a similar experience with a gps system from USA. After a couple of weeks I had a card to tell me I must pay ?20.50 customs mail handling charge before it could be delivered.

I dont think you will lose your parcel but it will cost you duty and vat.

[fabiogrosso]

@barryt:
where do you live friend?I live in Italy and i dislike to wait for many time waiting a card...which maybe can be lost during shipment...

I would like to contact UKcustoms directly because i've waited too much till now.
Is there a manner to speed-up the communication with UKcustoms?Is possible to ask them via email and pay taxes via creditcard?Have you got the Ukcustoms email?

Anyone can confirm me that buying sunray 800 se is legal?

Let me know asap.
Thanks a lot

[fabiogrosso]

Anyway, what appens when UKcustoms hold a parcel?
Do they send me a letter in which is written how to pay custom taxes?
How many days does it take to arrive to you (in UK) this letter?
How long does it take to arrive to Italy?
Which is the best thing I can do now?(wait?/Call the Ukcustoms?)
I'm very worried about my parcel...

Let me know please.

Thanks a lot

[lincsat]

I understand that the courier company collect the customs duty. Try phoning Parcelforce or use the contact feature on their site and ask them.

[alom5]

you will get your parcel ....eventually.....the customs will give it back to the courrier...who need to pay the customs before it can be given back to them. but as the parcel is not for the uk...i don't understand how the uk customs can make a charge. surely it's down for the customs of the country that the parcel is for to make charge

[fabiogrosso]

I've written to parcelforce.they replied to me:

Dear Luca

Thank you for your enquiry.

Please accept my apologies for the inconvenience caused to you as a result of this failure.

According to our records, the item is still at the sender's address and has not been collected.

Please can you confirm with the sender that the parcel was collected by Parcelforce Worldwide and the parcel number given to you is correct.

If the sender has advised your parcel has been collected, we will need to start a search for the item.

If you need us to place a search on the item, please send the following details:

Parcel Number
Sender's Details (name, address, *contact telephone number)
Recipient's Details (name, address, *contact telephone number)
Posting Date
Description Of Item
Value Of Item
Service Parcel Was Sent On

*Please note our Search Team require telephone numbers in order to contact either the sender or receiver of the parcel and helps speed up the investigation. A search will not be initiated without this information.

I am sorry I am unable to resolve your enquiry fully at this stage.

If you require any further information or assistance, please reply to this email showing all conversations we have had on this enquiry.

Our hours of business are Mon to Fri: 8am to 5:30pm

Kind regards

I replied to them with some details about my parcel.
But i think that is very strange that they don't know anything about my parcel ...the tracking number on their website works!!! (WDM ONLINE - STATUS: ADVISED )

Anyone can say to me how to solve this situation?
have you some other advices for me?

Thanks

[lincsat]

you will get your parcel ....eventually.....the customs will give it back to the courrier...who need to pay the customs before it can be given back to them. but as the parcel is not for the uk...i don't understand how the uk customs can make a charge. surely it's down for the customs of the country that the parcel is for to make charge

The UK is the point of entry to the EU, that's why they get jurisdiction in this case.

I've written to parcelforce.they replied to me:
I replied to them with some details about my parcel.
But i think that is very strange that they don't know anything about my parcel ...the tracking number on their website works!!! (WDM ONLINE - STATUS: ADVISED )

Anyone can say to me how to solve this situation?
have you some other advices for me?

Thanks

"Advised" could mean that a collection was booked, but not collected. Is there any tracking details showing collection and checking through various locations?

[fabiogrosso]

In the following screenshots you can see all information given to me by parcelforce tracking:
can you help me?

[lincsat]

Looks like there is no tracking, the parcel was booked but not collected - contact the seller

[fabiogrosso]

I've contacted the seller...i contact it everyday, and he always says to me that the parcel was sent on 11th October from China.
Is possible that i was scammed by the seller?
Is impossible by your opionion that the parcel is in Ukcustoms?
So if i have well understanded,my seller has booked the shipment,but he hasn't shiped.Is it possible friends?

Thanks

[southpaw]

if your shipment is with ukcustoms at heathrow then no matter what you do you can not rush these guys , they are above the law ,
they have keys to dhl warehouse with a side room with held shipments in it, and dhl cant get it out with them releasing it ,
if its dm800se clones then they may be writing to dream multimedia with photos of units , to establish if copyright has been infringed ,
i had a similar issue earlier this year in which they confiscated my order due to copyright , they advised me i could appeal , however if i lost i would be liable for additional court costs , the letter explained if i didnt reply , this would be interpreted as my acceptance of the copyright infringement and goods would be destroyed , tracking info said "awaiting customs clearence".
hopefully your order is not with customs and some mixup at dhl

[fabiogrosso]

They aren't dm800se clones branded "dreambox"...they are sunray 800 se.
The parcel is sent (i hope) by parcelforce , not by dhl.
Anyone of you can tell me if it's possible to know if the Chinese seller has booked but not collected my item?

Thanks a lot friends

[alom5]

i think as parcelforce say, the shipment hasn't been sent. the tracking could be anyones. they do send out a lot of orders and i think confusion has happened here.

who did you buy through...did you payt through paypal?

[southpaw]

They aren't dm800se clones branded "dreambox"...they are sunray 800 se.
The parcel is sent (i hope) by parcelforce , not by dhl.
Anyone of you can tell me if it's possible to know if the Chinese seller has booked but not collected my item?

Thanks a lot friends

how did you pay , if paypal or credit card, i would do chargeback if seller isnt offering any help