Anyone else losing signal on viasat in the wind

[gibbo74]

Hi guys
i fitted a dish a few weeks back for a guy and installed a 1.1metre dish on 12inch t&k brakets now he his demanding a refund because the wind is blowing a gale and he his losing signal
the dish is ontop of a building that his 4 stories high and open to the elements
Any ideas ??????????????

[nathan2007]

tell hiim to take a run and jump mate it aint your fault that he wanted it installed in a super high place, and no mine is fine in the wind and i live in a 3 storey town house

[gibbo74]

it works perfect every other time but at the moment its about 70 miles an hour even my sky at home is going on and off so im watching sky with my 1.2 m dish

[mdt]

tell him if he wants 24/365 reception then you will install a 1.4m prime focus dish on a 3 inch pole for nearly 2 grand. the punter should have really gone for a heavy duty system as the reception site is in a exposed location. i have a td110 on a stab motor with 18inch t+k and also suffer in extremley bad winds. regards mdt

[nathan2007]

agree with mdt i would charge him 3 grand tho for being pompus

[DLINKLA]

Tell to go and jump off his 3 story high building.

It's not your fault it's windy,


Not a chance on a refund , I think he is using that as an excuse it's not more to do with viasat losing it's 3pm contract is it ?

[rigsby71]

tell him if he wants 24/365 reception then you will install a 1.4m prime focus dish on a 3 inch pole for nearly 2 grand. the punter should have really gone for a heavy duty system as the reception site is in a exposed location. i have a td110 on a stab motor with 18inch t+k and also suffer in extremley bad winds. regards mdt

I too am suffering really bad winds....

I have just had beans & egg on toast mind you...

[Manic01]

tell hiim to take a run and jump mate it aint your fault that he wanted it installed in a super high place, and no mine is fine in the wind and i live in a 3 storey town house

Unless he asked for that particular set up then it is the installers job to inform the customer of what is required and when agreed supply and fit a system that will operate as intended.

[rigsby71]

It depends if the Customer has requested a particular site for the dish against the installer's recommendations, i.e exposure to high winds.

Big dishes are bound to wobble in the wind & therefore signal will be up & down.

[Manic01]

Agreed and if he has warned customer first of situation before install then he is covered.
These winds are abnormal and are very rare.

[marcus1975]

Hi

I had the same problem last night

The only sat that was stable was 30w which i watched the footy on.

The wind must have been deflected at this position

As you have said it is to be expected at this time of year.

Best regards

Marcus

Dreambox 800HDse,SUPERIOR DARK MOTOR METAL GEAR DiSEqC 1.2 ,Gibertini 1m Satellite Dish,FaVal TWIN LNB 0.1dB Universal Edition V2 HD SD TV -NEW

spiderbox...

[brin251]

Hi

I had the same problem last night

The only sat that was stable was 30w which i watched the footy on.

The wind must have been deflected at this position

As you have said it is to be expected at this time of year.

Best regards

Marcus

Dreambox 800HDse,SUPERIOR DARK MOTOR METAL GEAR DiSEqC 1.2 ,Gibertini 1m Satellite Dish,FaVal TWIN LNB 0.1dB Universal Edition V2 HD SD TV -NEW

spiderbox...

I cane even get any viasat to work on my 80cm dish i used to have 50 percent on strength and signal but now noffin