Not able to access DNS from virgin router

[seanmckeown]

is anybody else having problems connecting to their dns, either web page or server.

i have a dns name for my IP and can usually access it remotely. I have 5 people on my server and they are all on virgin. Two people cannot connect to my server, and when i went to their house to check, i couldnt go onto my dns page from their internet.

tried a dongle in my computer and that allowed me to access it, but virgin didnt

but everyone on my server is virgin, and not all them are down, so i cant eliminate anything

anybody any ideas?

[fac51]

Change the mac on your router and reboot both modem and router this will force virgin to issue you a new ip addy and then make sure your dns has updated then try again.

[seanmckeown]

how do you change the mac on the router?

and would i be updating the router of the clients or the router of the server?

[Rodbouy]

The router that the server is connected too. Log in to the router and.look for the mad address, just change the last 2 digits . Then it.will reboot, then goto you end.supplier and.check if the Ip assigned to the dns is the same as your Ip.

Google what is my Ip

[seanmckeown]

but i dont think its a problem at the server end, at one of my clients ends i am not able to connect to any dns servers through their virgin, but it will connect using a dongle.

its baffling me, checked all the forums on virgin and nothing is reported

[davvo]

the 2 that cant connect
when you gave them a line it has a port number
tell them to open that port
and forward it to the ip on there box

[BigfatPaulie]

Have you tried pinging the IP ?

Sent using Tapatalk !

[seanmckeown]

i did trace route and it only got to the first hop then couldnt display anything from hop2 onwards


i tried forwarding the ports on the client boxes but still no joy

[seanyboy81]

Im having problems with my DNS to.Ive got a DNS address set up so I can access my dreambox from my iphone and set recordings was working fine but stopped last night when I try to connect now just says error a server with specified hostname could not be found?