Yikes. Sky bill and half price offer!!!!!

[satman]

Mine is due to be installed next week, just checked my bill online and found this:
"We have suspended billing on your account while we investigate an error. You do not need to contact us regarding this; we are working to address the error as quickly as possible."

says this untill your installed and activated the card...

a friends bill

27/02/2010 - 26/03/2010 Sky+ Subscription ?0.00
27/02/2010 - 26/03/2010 Sky+HD Pack ?10.00
27/02/2010 - 12 Months Free HD Mix New Customers - Online Offer ?10.00 CR
27/02/2010 - 26/03/2010 Sky World ?48.50
27/02/2010 - 12 Months 50% Off DTV for New Customers (Auto-Tnf) - Online Offer ?24.25 CR

[gsb121201]

says this untill your installed and activated the card...

a friends bill

just checked mine ?24.25 comes out on the 14th then the 28th of each month. touch i shit myself for a minute then.

[flyingpig]

Mine is due to be installed next week, just checked my bill online and found this:
"We have suspended billing on your account while we investigate an error. You do not need to contact us regarding this; we are working to address the error as quickly as possible."

I had the same thing, dont worry... Mine installed over the weekened, they taken their first payment ?24.25. all as they where supposed to.

[flyingpig]

Ok. Am not wanting to panic!!!!

Ordered sky last week with half price code etc.

Fitted yesterday and all working fine.

Just logged onto Sky online and says first bill is ?58.50.

Anyone else found this. Nervous to call incase they tell me off!!!

Did you take any screenshots of the screen as you went through???

[HoTTDubbER]

ok mate tell them u screen capped the proof of the order and thats not what the total came to online tell them u printed the order page if u didnt do this then use my sceen cap of my order attached the image for you

[piptaps]

I have a friend in staffordshire being charged full Sub + ?10 HD even though he had half price offer confirmed last week.

They have however offered to give him ESPN free for 3 months which he rejected and want to cancel

[alom5]

seeing all this is giving me the craps. I ordered and got the emails confirming the order and the date for installation. I just got the initial letter yesterday, no welcome pack or card. I tried to chec online but cant even upgrade my account, like it dont recognise anything when I put the last 6 digit instead of the viewing card number. due to be installed at the end of the week.
It don't sound good that a few are being charged full price. I'm dredding it although i have the prints for the orders. what to do

u think i should call them up?

[badapple]

seeing all this is giving me the craps. I ordered and got the emails confirming the order and the date for installation. I just got the initial letter yesterday, no welcome pack or card. I tried to chec online but cant even upgrade my account, like it dont recognise anything when I put the last 6 digit instead of the viewing card number. due to be installed at the end of the week.
It don't sound good that a few are being charged full price. I'm dredding it although i have the prints for the orders. what to do

u think i should call them up?

M8, you have to call them. Ive just call them to chang the install date and also checked the price for my packages and all is well.
Your account will update/allow changes after your services have been activated.
This is the number I called 08442 414141

[satman]

calling them isnt a requirement for everyone..

[flyingpig]

Yup... It wasnt a reuiqrement for me..,.

[satman]

dont worry about your online 'system' too much until you have i) the card in post to get card number, and ii) card is been installed and activated,,,, my friend took this offer, and i followed it for him online, and most services and functions didnt show or work properlly untill after his install on sat. by today first bill was processed with the money credited back for the offer.

[alom5]

its been a week and still haven't got the card......and i dont want them sly boys to charge the full price like a few of the gus are saying they got charged. then i will really feel

I guess i'll give it a couple of more days then i'll call them.

[sakiblateef]

I'm due to move into another property in the next 5 weeks so I've delayed my installation. I've taken a screen shot of my receipt and will be showing it to the engineer when he rings up to activate the card at my new property.

[satman]

good chance enginner wont even talk or discuss the actual sub.. they only really there to install and show you how to use if you havnt already used a sky box before, ( and tel them this ) infact wasnt even a proper sky man now,, they sub-contract a lot of the installs to local sat installers.

[reloaded]

jus checked my bill onlin, and it seems they are indeed charging me ?24.75.

they have laso listed the 12month half price offer there too.

i just get the feeling s*y are just flogging a few people off on purpose?..can they legally do that???