Yikes. Sky bill and half price offer!!!!!

[wooper]

Well, I just fired off another email to 2 high ups at Sky I got on another forum, the CEO and some high up in customer relations.

Seems when you call they are happy to take money and add things, but when you want to cancel you have to solve the f***ing Davinci code. The online help emails system is crap, no reply. When I said I will cancel it's just fine, write to us, bye!!!

[yamar1]

tbf, the call center staff take shit all day, thats why they can't be arsed.

[dctyper]

jus checked my bill onlin, and it seems they are indeed charging me ?24.75.

they have laso listed the 12month half price offer there too.

i just get the feeling s*y are just flogging a few people off on purpose?..can they legally do that???

yes, the terms and conditions state they have the right to retract the offer at any time. i posted last week the codes were being investigated due to abuse. probably what this is about. btw the screenshots stand for nothing

dc

[wooper]

Well ~~~~ moi.

got a call this morning from the sky complaints lady, very nice she was. Because I called to change bank details it set a new account and deleted the original (hmmm). Anyways, she is applying the half price after my first payment then refunding half of the first bill off the next, so half price for the year. Worth nagging em!!!

Got her name and direct dial incase of any ongoing probs!!!

Job is a good 'un!!!!!

[wooper]

Oh, and I guess as my code has been lost in the system, they cannot check on me!!

Yip!!!!!

[Manic01]

Nice one mate, glad you are sorted.

[HoTTDubbER]

Well ~~~~ moi.

got a call this morning from the sky complaints lady, very nice she was. Because I called to change bank details it set a new account and deleted the original (hmmm). Anyways, she is applying the half price after my first payment then refunding half of the first bill off the next, so half price for the year. Worth nagging em!!!

Got her name and direct dial incase of any ongoing probs!!!

Job is a good 'un!!!!!

glad u sorted it mate well done persistence is the key

[wooper]

Certainly is mate.

Got to get past the callcentre staff, who to be fair, probably take stick all day.

Keeping a close eye on the bill though.

[dazzamac]

not long started working with sky
few ppl mentioned about being charged before they recieve the card, shouldnt really be possible, card has to be inserted into th box to activate it and also. i'll double check this 2morro.
glad u got it sorted tho mate

[sexylady]

For those that have the half price deal, does this also include the ?25 M&S voucher ?

[donkeyboy]

just checked my account and im been charged full price for ESPN anyone else had this problem

[bugaloo41]

not long started working with sky
few ppl mentioned about being charged before they recieve the card, shouldnt really be possible, card has to be inserted into th box to activate it and also. i'll double check this 2morro.
glad u got it sorted tho mate

Well Dazza next time the offer is on give us a heads up mate LOL.

[Micknkate]

We were charged full price for ESPN. Rang them up and they apologised for the error, said it was too late to change the bill this month, but we would get a credit against next month and be ?4.50 pm after that.

If no joy, ask to speak to a manager.

[flyingpig]

I think if I was in them shoes I would have gone with the full price coz to be fair we are getting a deal which is not worth their managers raising eyebrows and asking further questions....

[donkeyboy]

i got it half price for next 3 months after calling them (ESPN) said counld't do anything else oh well