my open box s10 reboot problem

[fadisds]

A few months ago I bought a openbox s10 HD from website.
now I'm having a problem in the product it reboots several times without stopping
This means that the device stop on the TV channel number 41 and re-boot the same non-stop, where I can not access the main menu .
this problem reboot several times without stopping.
and i can't use remote to Chang the channel or enter the menu to change any thing.
i but video in youtube website and this is the link:

openbox s10 - YouTube
openbox s10 - YouTube

Thank you for your cooperation

[nibblitz]

Unplug the satellite dish, then try turning it on, if it now boots up ok then change the channel, then plug satellite dish back in... Early firmware releases used to have reboot problems on certain channels.. You can either choose not to use that channel (delete it) or you may need to upgrade system firmware, if you're not sure if your box is a clone or not then dont upgrade fimrware with anything released after June 2011.

[fadisds]

dear,

thank you.

If you watch the video clip, the device does not respond to any order so that I can not change or delete any channel or even to enter the main menu reboot process will continue without stopping.

[hutchy36]

I tried my friends s9 yesterday with a firmware update and it did exactly the same as your box , you need a null modem cable connected to a pc and re flash firmware that way to get it up and running again

[darcu5]

dear,

thank you.

If you watch the video clip, the device does not respond to any order so that I can not change or delete any channel or even to enter the main menu reboot process will continue without stopping.

Yes but have you tried it WITHOUT the satellite lead plugged in, un screw it and then reboot and you should be able to change channel

[termiantor]

try what nibblitz is saying its probs sky news thats the culprit

[pspmixer]

i had this problem with my s9 all i did was press the menu button once its reboots, the menu then came up i went to restore to factory settings (or something along those lines)
waited until it was done the updated to auguest firmware, re inputted all my detailes e.g sat located, line etc i put the firmware on a usb memory stick as it was the only thing i had to update it
the box now works fine and no problems wont so even
hope this helps you out ( i know it says s10 reboot problem but worth a go)

[fadisds]

thanks for all

Problem has been solved
Where I was brought Cable (rs232 null cable) and download software again and now the device works very well.