sky f5s boxes wont connect to internet,,,tryed everthing i can,,,,any help please

[noelo]

can you help, .i have 2 sky box f5s and both will not connectplease tp my network,,i bought 2nd box as i thought the 1st was faulty, ive tryed all the advice on this and other forums but after 3 days and nights im at a loss,,,,even more frustating is i have a fully working sky f5s on same network,,, some advice says th turn dhcp on/off but when i try this it wont let me as invalid alternite dns?, rebooted router and box changed to latest firmware channel list,,,turned from ethnet to wirless and back again in network settings, even changed to firmware that the working box has but to no avail,,,,arhhhhhhhh.........may be i have to do something to my router settings... please help someone,,,,,,thanks

[digicon]

It could also be that the working F5s you have now on your network has the same MAC address as the other 2 new ones you just purchased which would suggest they are Clones sharing the same MAC.

the way to find this out is enter your Router configuration and find the page that details everything that is connected to the home network and see what the MAC addresses are

[noelo]

thanks digicon i will look later and get back to you

[noelo]

hi, no mac numbers are not same....not to good at all this but even tryed to open port for 1 boxes but no joy,,, any ideas digicon?

[maca]

In your router settings :firewall: try turning protection to low mate.

[vorlon2257]

You haven't mentioned it in your description but have you tried the box in a friends house on their internet to see if connects?. Have you tried the wifi option?, if none of these 2 work then you have a faulty box and it should be returned to and replaced by the seller you bought it off.

[gary229]

Not sure if these are the same boxes or not. I have an openbox with the same problem. All other boxes are fine, just 1 from a batch.
im pretty sure it's a faulty network adaptor, temperamental to say the least. Just unlucky I guess!!

[super jumbe]

Let’s get 1st thing first, connect your lappy to Ethernet cable from box and see if the lappy is connected to the internet…Let us know?

[Hadron]

...even changed to firmware that the working box has but to no avail...

If you mean that you have just tried the same software version, then you could try dumping the firmware from the working box & installing that on one of the others.

Go to menu > tools > dump by USB. Dump mode = Image file (*.abs). Select "Start" & press OK. Press OK to select "1 FxS _Backup.abs (Image)" and "2 system setting (in image)".

Insert USB stick into one of the other boxes. When upgrading image by USB, select NO for "Keeping DBS & setting".

[AlanDogg]

Who's your broadband provider and what router do you have? Are you connecting via Ethernet or wifi?

[noelo]

Hi thanks for all reply, yes hadron I've tried that,can't try any of the others yet as I updated my routers firmware to see if this sorted it out but it knackered my router ,so getting a new one tomorrow, see if with a different router it will work, I let u know guys,

[AlanDogg]

I take it you have tried the non working boxes on another friends broadband? Also tried a########from your working box in these also?

[noelo]

hi everyone. thanks for all help and advice. i solved problem it was the router, for some un known reson it did not want to connect to the boxes, bought another[cheaper] set up and wham, it works