How to get rid of subtitles in S12 box.

[hetsu]

Hi,
How to get rid of subtitles in S12 box, menu window do not appear on any channel? Subtitles button on remote control do not work, I have try every thing even factory default option. I must add that previously I could on and off subtitles on almost every channel. Thanks in advance.

[slugworth]

should be a setting on the tv itself

[hetsu]

I have try turn off TV subtitles, but this option is not available.

[sexysam]

Its on remote control.Turn it off where it says subtitles

[hetsu]

Sexysam, subtitles on remote control do not work.