Openbox F5S not connecting to the internet via wifi

[ultimategadget]

Hello guys,

I,ve had my box for a while now and the wifi has been working very well using the dongle i bought with the box. I recently switch service provider and ever since, my box has not been connecting to the wifi. when i search, it does sees my SP, it requests for my password which i do key in and it starts connecting but after a minute or so it says "connection time out". I've tried it several times and this i what i get all the time. My SP works on all other gadgets in my house e.g phone, laptop, tv, home cinema, etc. I do need help with this, or do i need to get a new box? if so which is a preferred choice. Thanks for your help in advance. Do let me know if you need more information that could be of help in you solving this issue for me. Thanks

[Nutsandbolts]

Hi. Try using Ethernet cable or home plugs to see if box works which it should do - this will eliminate box problems. I suspect your wifi dongle is not compatible with new router box. You could also try a different box if possible to see if wifi works.

Regards