Connection problems, help !

[dekd1]

Help !! Have I missed something?
Howdy,

Tried to look after me old mum, sent up one of the kids old 500s's as I put in a openbox s10 for them. Made sure that i took off my old static ip address from my set-up, changed it over to dhcp and even went as far as changing the regional variations etc etc.
Bless, my mother managed to connect it all up last night with me on the phone, but no subs channels are clearing? I kept looking at my cccaminfo.php and could not see her as active client. The cline on the box is definately working and should be going straight to my server box at my house?

Gave up after getting even more grey hair and then tried tonight again using teamviewer.

I managed to access her BT home hub and could see the DB ok with the ipaddress. I then used the web access to check the network / coms settings and all looked ok - nameserver, gateway and ip etc. Made sure cccam was running, everything I could think of. It's a nabilo image on the DB and when looking at cccaminfo the two lines i put on are offline / red dot.

I genuinely expected it to work out of the box and everything is ok as far as I can see. Was able to ftp to check cline, all ok again.

I'm looking more toward the actual router/network as it's the only thing i think is left to rule out, but I'm not familiar with BT or the homehub. Oh, on the laptop i connected to, there was also norton apps everywhere - internet security, network security and anitvirus etc. No sure if that make any difference?

I appreciate I've not offered up a great deal, but It's hard to get much more at the moment.

If anyone has any ideas or suggestions or info on homehub/norton, I'd be truly grateful for any comments.

Thanks in advance and sorry for the war and peace effort !

[wingunners]

norton shouldn't be a problem its your box/router.. might i suggest using a different client.. u can still use your old c line just modified..

[dekd1]

Thanks for the reply!
Going to sound daft here and I'm usually ok with this!
What do you mean a different client? Do you mean asking someone to test the cline on the db at my mothers? I can so that here if that's what you mean as I have a few receivers all connecting to my share.
I have a very small server setup with local exchanges... works treat, box was working before I sent it.
I can add a new f line to my cfg not probs and go again with a new cline, worth a try i suppose, but not sure that's it??

I can see the DB when i used teamviewer on the router with ip, i then checked that over teamviewer and used the web interface web-x-tv, connecting over than lan ok, just can't seem to get connected outside the lan - to my server side?

Thanks for the reply!

norton shouldn't be a problem its your box/router.. might i suggest using a different client.. u can still use your old c line just modified..

[Fergal]

Have you port forwarded the port you have in the sealine on her router

[dekd1]

Result ! New F & C lines and also messed with Norton Network security map?? Moved DB to trusted. Bingo, but not sure if it was the lines or norton as did at same time. Thanks for the input all !