Vu+ Duo - Paypal returns - question

[meggiedude]

Hiya,

As per my other thread I have the Vu+ Duo which I need to send back to Chinese suppliers. Question about the best approach here wrt total refund.
I bought via Paypal and using my credit card to provide the funds.

Have opened a Paypal dispute, which since I have no response to my last note to the seller is going to end up turning into a claim.

Looking through the Paypal website - I have 20 days to make the claim before the dispute is automatically closed.
In addition I read somewhere that Paypal may at some point have the right to demand an independent expert to provide proof its broke (on letterheaded paper)
Bearing in mind that it will cost circa 50quid to ship back and another ?36 for the inspection at my local electrical repair shop. I will end up paying a shed load of cash which will eat into the funds returned to me.

How do I go about making this more cost effective? Raise the claim just before the 20 day limit so the supplier has no chance to appeal??
I suppose claim via my credit card company may be another option, but as this was bought via Paypal ???!?!
Whats the best approach.

BTW - no smart-*rse comments along the lines of "shouldn't have bought a clone mate" please. Too late for that.

Cheers

MD

[danivtec]

Paypal will normally ask that you return the goods at your own expense and provide tracking information to show it has been delivered.

I think they only ask for an inspection if you are claiming it is counterfeit.

I sent a faulty tablet back to China via a Paypal dispute and was never asked for an isnpection.

Make sure you escalculate to a Paypal dispute just before the 20 days (you will get an email reminding you) if the seller does not refund.

When you esculate Paypal will contact the seller for a response with a time limit of about 10 days from memory.

Paypal will not refund you the postage costs back so take it as a lesson learned.

[DJACID]

i just returned a macbook which i bought of ebay,
opened a case through ebay after seller refuse a refund,
pushed the claim forward after a few weeks,
and ebay sent me a pre-paid parcel label took it down to the local post office and sent it back free of charge,

best go through ebay and then push the claim forward after a few weeks,

[meggiedude]

Paypal will normally ask that you return the goods at your own expense and provide tracking information to show it has been delivered.

I think they only ask for an inspection if you are claiming it is counterfeit.

I sent a faulty tablet back to China via a Paypal dispute and was never asked for an isnpection.

Make sure you escalculate to a Paypal dispute just before the 20 days (you will get an email reminding you) if the seller does not refund.

When you esculate Paypal will contact the seller for a response with a time limit of about 10 days from memory.

Paypal will not refund you the postage costs back so take it as a lesson learned.

Yes, that's what I assumed would be the case.

Hurts that the seller doesn't lose out here.
As I used a visa Credit card to fund the PayPal transaction would it not be better to claim back via my Credit Card company, and if they want the item back then they can pay the damn shipping.

[IAmATeaf]

So what has the supplier said? Normally after opening a dispute they perk up and are eager to get things resolved.

[meggiedude]

So what has the supplier said? Normally after opening a dispute they perk up and are eager to get things resolved.

Nothing other than a "Why have you opened a dispute with us?" email. To which I responded - then nothing.

[gemihema]

i don't like to make you feel worry m8 but did you check if your suppler paypal verfied member qoz if not all what they will have to do is withdrwal the money of paypal acc and open a new 1 ??

[meggiedude]

i don't like to make you feel worry m8 but did you check if your suppler paypal verfied member qoz if not all what they will have to do is withdrwal the money of paypal acc and open a new 1 ??

This is possible I guess. But then I made sure I used a credit card to fund the Paypal transaction. I have already contacted my credit card company and they have said they will pick this up if the Paypal claim goes belly up.
Belt'n'braces etc.

[meggiedude]

Latest status:
As per digicon's PSU thread I sent a 'direct' note to them last night threatening to name'n'shame them (here and elsewhere). Got response within few hours.
Other guy I'm dealing with now has said he will "post" a new PSU today and supply tracking number.
He has now officially "refused" the Paypal refund request via the Paypal resolution centre site with the following comment:

hi, pls close the dispute , today will send out the power supply to you

Hmm, well I'd prefer it that I actually receive the item and install it before I close the dispute. If he's sent it via snail-mail then I may well receive the PSU after the Paypal claim window closes end of next week.

[IAmATeaf]

Latest status:
As per digicon's PSU thread I sent a 'direct' note to them last night threatening to name'n'shame them (here and elsewhere). Got response within few hours.
Other guy I'm dealing with now has said he will "post" a new PSU today and supply tracking number.
He has now officially "refused" the Paypal refund request via the Paypal resolution centre site with the following comment:

hi, pls close the dispute , today will send out the power supply to you

Hmm, well I'd prefer it that I actually receive the item and install it before I close the dispute. If he's sent it via snail-mail then I may well receive the PSU after the Paypal claim window closes end of next week.

I'd personally keep it open till the item arrives.

[meggiedude]

I'd personally keep it open till the item arrives.

Paypal policy is that you have to change the dispute into a claim withing 20 days of raising the dispute, otherwise the dispute is closed automatically. I'm not sure if you can re-open another dispute on the same subject.
So basically the parcel (if he's even sent it) has to arrive by next Friday.
Allowing for the Bank Hols, plus he hasn't provided a tracking number yet. Its a close call, even if it went out today via, say, DHL.

[cactikid]

keep it open in case its an empty box .

[meggiedude]

Ok, so now I have a conundrum.

Seller is has provided tracking info for the PSU, not for DHL as was the case for the Vu+ Duo unit - where it arrived in 4 days, but for HongKongPost.
Have checked the code and it seems valid.
After a little digging it seems I am likely to receive something via HongKongPost (assuming it is actually for me and he hasn't just given me the tracking code for someone else) in anything between 7-14 working days typically.
Parcel was posted last Thursday

I have to make a call on the Paypal dispute (i.e whether to make it a claim or not) by this coming Friday. Otherwise the claim is automatically closed and I cannot re-open or raise another claim at a later date if the item does not turn up.

So what to do?

[the man]

clame , u can aways cancle it when your sorted out