remote control advice needed

[dougm1970]

i have an issue with a clone vu+ duo i got at the weekend.
it's on vix 3

the black remote which came with it was very very poor...had to hold it right up to the box and then only sometimes it would register.
i borrowed a white remote from a neighbour who also has a clone vu+....it worked better but still very poorly and intermittently
i downloaded an app for my phone which worked as a remote over the wifi....it works superbly...very very fast and box is very responsive.

based on the above, could i put the issue down to the ir sensor in the box ??....i have checked the ribbon cable is secure inside.....dunno what else to do though......thanks in advance for any help.

also....the black remote that came with the box is working prefectly on my friends vu+ duo clone

[digicon]

Sounds very much like the IR sensor as the wi-fi through the phone app takes commands directly to the box via network, you could try taking the front panel off and carefully adjusting the IR sensor to a better position

[dougm1970]

thanks for the reply.

is it easy to take the front panel off to get at the sensor ?

[digicon]

thanks for the reply.

is it easy to take the front panel off to get at the sensor ?

Take the lid off and the front panel is just as easy

[dougm1970]

thank you.

[cactikid]

frying time zzzzzzzzzzzzzzzzzz hopefully unplugged.

[damiensk]

easy enough to get to the front panal, held in place by a few clips once you have got the lid off.

i had to sort out a duo where the lcd panal was lob sided, so getting to the ir sensor should be easy enough.

just take your time