dvbmonkey feedback

[tmontana]

hi guys,

i have purchased a few dreamboxes from dvbmonkey recently and thought i would leave some feedback. my 1st box was purchased online and it took them 16 days before they even shipped it, then i took another 12 days for me to receive it. having said that the box was of excellent quality.

2nd & 3rd boxes were purchased on 3rd november and still havnt been shipped which is a joke. customer service is quite good and i have sent several emails asking when are they going to ship my box, all i get is apologys about the delay and never a straight answer as to when they will be shipped. so ill have been waiting over about month to receive box 2 & 3.

so bottom line................if you need a dreambox fast., dont order from dvbmonkey

anybody else know of any other places in china where i can order a dreambox that wont take a month to get here?

cheers

tmontana

[Fano]

I'm waiting 20 days already and mine havent even been ~~~~ing dispatched !
Absolute shambles of a setup.
In this day and age of live stock tracking there is no excuse for this.
I've ordered off Dvbseller who are more expensive but dispatch within 2-3 days .
I wont be using DVBMonkey again.

[tmontana]

its a complete joke mate

needless to say its the last time i will order from them

how much inc shipping from dvb seller fano mate?

[Lyrrad]

Ordered 1 x 500c on 20th Oct 2008.

I was informed 31 Oct that order completed and tracking detail given. From memory with 2 days I could actually see what was happening on tracking info.


Received on 7th Nov


From my point of view, a reasonable experience. I paid by Paypal and just monitored the delivery. I would report non delivery to Paypal if there was a problem.

[tmontana]

i know they are not scammers mate, i just wanted to state that their customer service is terrible.it doesnt take 20 days to go to the post office

you had to wait 18 days for your box, i suppose thats not too bad but its not great either

previous chinese suppliers i have dealt with have had great turnaround time.

just checked dvbseller.........95 euros inc shipping for a box to dublin
dvbmonkey......83 euros inc shipping

[delboy13]

i am also awaiting shipping email i ordered on 11th nov.it makes me laugh though when i ordered they had x amount in stock.surely if it is in stock it is just a case of posting.i don't think they are making them as fast as they are selling them

[bobbybritt]

hi if it takes that long i suppose they dont have them in stock,i had 3 boxes from sat-sun took 7 to 10 days from hong kong and cheaper.

[tmontana]

i agree with dellboy, they are advertising them as "in stock" when they clearly are not.

just checked my status again there. still being "processed"........ 15 days after i ordered !!

[ScottyTheMan]

I've just ordered with DVBMonkey and its been 5 days and still waiting to be shipped even though i paid extra for DHL, should have read the reviews here first i guess

live and learn as they say

[tmontana]

5 days since you ordered? you'll have to wait a lot longer mate. everybody who is waiting should email dvbmonkey and demand to know when their products will be shipped, thats what i have done, im just waiting on an answer.

oh by the way, although dvbseller is more expensive, if you order 2 boxes it works out practially the same price as they give you a shipping discount. thats where ill be going in future.

im going to give it till friday, and if my box isnt shipped, ill file a claim with paypal

[bgengine]

My first purchase from them was fine and delivered in a timely manor... my second purchase was made on 29th Oct and have got no confirmation that it has been shipped yet. I have emails several times, I have got a response and was told they lost the package and that it has now been found and resent ( last thursday) but still no confirmation or tracking details yet !!

[pingg20]

hi folks i wish i had read this before i orderd 5xdreambox 500c i have sent them a few emails asking about shipment no reply as yet i noticed they said dhl was 3 to 5 days delivery do you think they would give me a refund ? as i dont want to wait any longer than 1 week i paid with paypal

[cauliflower69]

Get on to paypal m8 if ya want.

i ordered 2 x dm500 on the 29th October and they said they were being shipped on the the 12th with DHL tracking number.


Now since that date that tracking number is invalid online and when I rang DHL.

No response to my e-mails.

I do not understand what is so difficult about selling these receivers. Take the money and then post them, you'd think that customer service would be your main point of interest to keep YOUR customers happy.

Pissed right off tbh

[tmontana]

the main thing is that we all get our boxes, at least we'll know not to buy from these tossers again

they are still advertising dm500c as "in stock" on their site. grrrrrrrrrrrr

[tmontana]

im not really familiar with paypal guys

i paid dvb monkey ages ago and now im bored and want to cancel. do i file for non receipt or chargeback or what are my options as i have never had to file a claim before?

thanks