Virgin price hike

**boomer39** · 17 October, 2010, 21:44

Originally posted by xant14

Mine went up a while ago without my knowledge.
I say without my knowledge because I get paper bills, and all I have is internet, every month a bill would come and if I bothered to read it it, it said ?18.99 for internet, the same every time. Half the time I binned the letter without opening it.
I had a phone call saying 'great news, we have upped you BB to 10mb for NO extra cost'
I said thank you very much.
Next bill came and I opened it.. ?21.99..
I rang up and said why the increase, they said they informed me via letter... I don't know if they did or didn't send it..probably one I binned.

I vowed to dump them and get someone else, but never got round to it.

i get billed every month for ?5, for not paying by d/d.. pay on line, but they say its the bank that charges for this service...still looking into this...

**clem58** · 17 October, 2010, 21:45

Originally posted by smirnoff_rules

is it paper billing they have charged u for

Ebill no notes about a rise. The overall package is ?41 this october bill is ?46.75 i calculated a ?5. rise it was added to the tv package, they maintain i was notified but couldn't state when. I remember the ?2. rise and still have the letter but their was no notification. They either take it off future bills or i go to sky n buy a kryptview box (which i might do anyway. bedtime nite nite.

**cablefreejunkie** · 17 October, 2010, 22:05

paper billing is ?1 i know this coz i just got rid of it,plus ?2 for call barring,,i also just scrapped the basic tv package another saving of ?6.50 so all in all a tenner saving,,,,my bill has never changed always the same amount
i check it every month without fail,,so im miffed about the fiver increase
but be aware they can change prices even when you are in contract
im not in contract,i never signed a new one when virgin took over and my old contract expired,so im on a rolling contract,,maybe this is why i havent had the increase

**clem58** · 18 October, 2010, 19:13

Originally posted by chris31560

m8 i see where sminoff is goin with this, do u get paper bills evey month or do u pay with d/d or other...

Direct debit.

**clem58** · 18 October, 2010, 19:20

[QUOTE=xant14;809918]Mine went up a while ago without my knowledge.
I say without my knowledge because I get paper bills, and all I have is internet, every month a bill would come and if I bothered to read it it, it said ?18.99 for internet, the same every time. Half the time I binned the letter without opening it.
I had a phone call saying 'great news, we have upped you BB to 10mb for NO extra cost'
I said thank you very much.
Next bill came and I opened it.. ?21.99..
I rang up and said why the increase, they said they informed me via letter... I don't know if they did or didn't send it..probably one I binned.

I vowed to dump them and get someone else, but never got round to it.[/QUOTE Every correspondence to do with bills is kept for at least 2yrs because of painful experience. Its a thrill to see & hear these people eat their own B******T. Even a tit like me knows how to checkup on previous increases.

**clem58** · 18 October, 2010, 19:31

No i've been DD and ebilled from i started. I think the problem arises from vermin installing a second box for ?5. normally ?10. i think they maybe trying to tag it without me noticing. Thats the point the extra ?5 isn't actually added to any service i'm using its just added to the overall cost. They can't even say its for phone calls as no calls are listed & no one uses the phone (which aint even an issue cuz they've already said its a price increase.

**pomster** · 18 October, 2010, 20:30

Mine went up in april! i was told, it went up about ?4 on bb an phone! i have just haggled a new contract b4 this i never had a letter about a ?5 rise but when i renewed the bloke did say somthing about a soon to be increase for everyone but i thort that would have been vat!

**clem58** · 18 October, 2010, 20:50

My contract expired in may. I know a few peopled who dumped them in recent weeks because they was pissed at the sales staff making them feel like crooks, when people phoned them to make changes to their services, by asking for mad amounts of money just around the same time they posted new cards out they seem to assume all their customers are at it.

**tubs** · 19 October, 2010, 17:02

virgin are going to get back all the money we saved now its going up every moth now and we are lock into this for a year a con i fel you sign for a year and that your price but in small print tere can put it up i have had a big row with them they dont care

**gmb45** · 19 October, 2010, 17:11

simple way oot of it, phone em and say you have lost your job and your leaving, they will prob offer you a discount to stay, even if your still in a contract i dont think they will take you to court over it, do you ?

**Barnsley-Bill** · 20 October, 2010, 00:16

I was on 20 meg package months back till I saw there advert for 50 meg 20 quid a month cheaper than i was paying.

so on the phone to them asking why he said its for new customers and it wasn't for me' so i said fair enough disconnect the lot TV BB and phone' he put me through to a woman who asked why i was leaving so I told her why and she said there was no problem changing me.
so i said don't bother after the way the other bloke spoke to me I'd sooner give some other company my money' then she said what about three months free services' I said go on then

.

Like gmb45 said give them a load of bullsh*t story and see what happens

**clem58** · 20 October, 2010, 05:10

Yes there was a ?2 plus standard VAT rise some mths ago.

**clem58** · 20 October, 2010, 05:12

Thats what i been doin to them since i started, and plan to do the same in a few days.

**clem58** · 20 October, 2010, 05:15

Originally posted by gmb45

simple way oot of it, phone em and say you have lost your job and your leaving, they will prob offer you a discount to stay, even if your still in a contract i dont think they will take you to court over it, do you ?

Its not the principal of ?5 rise, its the fact they tell me everyone got the same rise.

**xant14** · 20 October, 2010, 09:09

Originally posted by Barnsley-Bill

I was on 20 meg package months back till I saw there advert for 50 meg 20 quid a month cheaper than i was paying.

so on the phone to them asking why he said its for new customers and it wasn't for me' so i said fair enough disconnect the lot TV BB and phone' he put me through to a woman who asked why i was leaving so I told her why and she said there was no problem changing me.
so i said don't bother after the way the other bloke spoke to me I'd sooner give some other company my money' then she said what about three months free services' I said go on then

.

Like gmb45 said give them a load of bullsh*t story and see what happens

tell me again?
you get 50mb Broadband package for ?20? OR IS THAT ?20 cheaper than what you were paying?
I have Just a 10 Mb BB package and I pay ?21.99 a month.

Virgin price hike

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment