channels stopped and problem with auto serach

[londonprince]

three days back all channels stopped working plus all FTA channels, these are the steps i followed
1. factory reset
2. unplug lan cable
1. do a factory reset (must e done before every scan)
3. select your provider
4. select "network" channels on channel type (bottom option on screen)
5 start scan (press green button)
6. this is where it says 1 already exists etc.
network ID doesnt come up as usual and it says complete EXIT with zero channels scanned

have run out of basic ideas required expert assisstance please

[cactikid]

have you been cut off?

[londonprince]

i am based in london area, not sure what do you mean by cut off ?
proplem i am facing i cant even auto scan

[jimmy3234]

I am based in the London area and having the same trouble, any advice would be most appreciated.

[alex123]

he means you have no virgin signal coming into the house you have a signal problem not a kv problem you need a signal quality of 80 % if you have no fta channels then your not connected to virgin network or virgin is down in your area

[londonprince]

oh ok thanks
is that mean this will have problems with auto scan ?
as i dont see any network ID at all when i do auto scan

[astro77]

oh ok thanks
is that mean this will have problems with auto scan ?
as i dont see any network ID at all when i do auto scan

When you factory reset do you leave it until the box re boots itself

[alex123]

yes you will get problems with scanning it cant scan if no signal if you dont subscibe to virgin then sooner or later they will cut you off if you do then how is your BB and cable tv

[astro77]

yes you will get problems with scanning it cant scan if no signal if you dont subscibe to virgin then sooner or later they will cut you off if you do then how is your BB and cable tv

Yeah but if a factory reset is done then why would he get the message already exhists if there was no live feed

[alex123]

it maybe tps allready exist

[astro77]

it maybe tps allready exist

No way sherlock

[alex123]

no need for that m8

[cactikid]

do a factory reset then power off at rear for a min remove lan
then start again from scratch no tps should be logged.

astro i would edit that thread before mods take offence m8
a factory reset alone does not erase tps thats my point.

[astro77]

no problem i just dont like being contradicted

[astro77]

do a factory reset then power off at rear for a min remove lan
then start again from scratch no tps should be logged.

astro i would edit that thread before mods take offence m8

thats what i thought to mate