Just back in Belfast need help

[jonny1983ie]

Ok so i have just moved away from my lovely DB to a cable only area and turned my box back on. Every time I try a SW update I get a hangging screen for seams forever I did a manual rs232 update using the image downloaded on this site and I have the following info

date 24/04/2011 (weird thoght the new flash would update this)
SV pc3.8.00
hw v3.0.0

any help pleaseeeeeeeeeee

[ASEK]

feed live? netid correct for new addy?

[jonny1983ie]

could you expand of feed live please?
Yes I am only 2 streets over from where I used to use the box.

Thanks for the quick reply

[cactikid]

old firmware as it needs the s/w online update first,connected with lan cable?when updated factory reset and rescan from live feed.

[jonny1983ie]

do you mean i need to download a newer image?

[cactikid]

yes that is what the lan update is by s/w updates the firmware by download off the net.

[jonny1983ie]

I did a reset and full to scan and still hanging at sw download. How long should it take? I remember it not taking more than 5 minutes

[cactikid]

factory reset again then power off at rear for 30 secs then on,wait 30secs then try lan update.have you got a cable lan connection?

[jonny1983ie]

Yes a working LAN connection
I have done it and notice that the channel scan is taking longer than before so we will see how the SW update goes

[jonny1983ie]

boom straight away is said download will start after reboot.
If I have to point to one problem I would say it was after manualy flashing using null cable I did not power the box off long enough.

Thanks very much for your helps!

[cactikid]

when manually flashing box with null modem cable people are in a hurry,box itself reboots when done then you power off and remove cable.
glad your sorted.

after boxes are flashed/updated a factory reset/rescan is done and not the other way round.