scrabled or no video

[ppb1]

ive tried all that mate still no joy,thanks anyway

[Tech54]

i find all the channels on the search,its just when i go to watch them i get that message.All the fta channels or workin fine,just dont understand it.

Are you running a wired Lan or Home plugs ( wireless )?
Signal 70 is ok on mine
In the back of the box is the Lan lit up where it connects to box? It lights up green on mine

[ppb1]

im on wired mate and it lights up at the back,so dont know what can be wrong,thanks

[pete666]

sounds like a bad flash to me ,u seem to be doing everthing correct , or network fault with cc provider

[barrowmanandrew]

m8,
go into:

1. menu
2. installation
3. s/w update

then post back what it says on screen.....

[ppb1]

It says already updated, thanks for helping, this is doing my head in.

[barrowmanandrew]

that means you can connect to server...

you should be up and running then,
switch yer box off and on,
then leave it on ssp1 for 5 mins.
see if channels come on....

[ppb1]

Yes will try that, do you know what scrambled or no video actually means, thanks

[barrowmanandrew]

it means just that,
the channels are encrypted,
if it was a low signal, then the box would say "no or bad signal"

the test i asked you to do earlier confirms you are reaching server.

best thing to do is.
1. switch off modem,router,box.
2. switch on modem, wait 2 mins, switch on router, wait 2mins
3. switch on box and put on a premium channel for a few mins, then change channel...

your channels should work....

[ppb1]

i dont have modem,do i need modem?,i just have a bt home hub.

[DW190]

i dont have modem,do i need modem?,i just have a bt home hub.

Your obviouly connecting to the server.

Check your getting BBC 1, 2, ITV & Chan 4 n 5

If they are ok, switch off the home hub at the main, after 10 secs switch back on, wait for two minutes then switch the box off at the main, After 10 secs switch back on. Put on to Sky Sports 1 and leave for ten minutes.

[ppb1]

I will do that now,could my router be the cause off all this in some way?thanks

[DW190]

I will do that now,could my router be the cause off all this in some way?thanks

Possibly. I have done one with an Orange Hub with only one ethernet outlet and that was fine using homeplugs as well.

[ppb1]

tried turning the router and box off still the same,its doing my nut in,could my router be the prob?thanks

[ppb1]

Im at my wits end with this,feel like ive wasted 150 notes,guttted.