Dismay

[The Soulman]

Hows the story gone?

I've come back to your post / question,
(I had to give them a chance to put matters right / sort the problem) and unfortunately, the
"Story" is still ongoing, but I'll give you a clue..........................I WONT be dealing with this lot again.

Apparently they're great.

(Unless you're returning something)

PM me for details.

Regards,
The Soulman.

[owen7]

Thought i'd post my findings after a couple of days ownership!

Mine is fcuked connected it upto TV, scart cable and all cable leads from Virgin box into Openmedia box, made sure it's set to Cable not Sat, switched onto Av channel on Tv and this screen comes up for about 10 secs then it goes blank for 15secs then it comes on again.



It just repeats this, i try a press menu or anything on the remote but i get nothing on screen even though the red light flashes on the box

What a load of $hite, i feel like

[Bulld0g]

Dont know if i'm missing something here but what do you mean by connected ALL cable leads from "virgin box" into Openmedia ?

You should have the cable feed into your box and a scart from the OM box into the tv, They're the only connections you need.

[owen7]

Dont know if i'm missing something here but what do you mean by connected ALL cable leads from "virgin box" into Openmedia ?

You should have the cable feed into your box and a scart from the OM box into the tv, They're the only connections you need.

Sorry about the misunderstanding, i should have said to make clear, scart lead and cab in lead.

Done that but the picture just goes blank after 10 secs like i said above, very strange i must have been sold a faulty one.

[Bulld0g]

Send it back m8. Had mine a couple of months now and i'm well impressed
TBH Hardly use the cable side anymore.

[.: JaCkPoT :.]

Owen7. Its a bad flash! Nothing wrong with the box. This exact thing did my head in when a first got my 500s. Flash a new image with dreamup.

[alunfennell]

That all it is id say ! they rushed the flash when it was been manufactured ! you will solve the problem by erasing the present flash and do it yourself ...

Regards:
Alun

[owen7]

Owen7. Its a bad flash! Nothing wrong with the box. This exact thing did my head in when a first got my 500s. Flash a new image with dreamup.

That all it is id say ! they rushed the flash when it was been manufactured ! you will solve the problem by erasing the present flash and do it yourself ...

Regards:
Alun

Hi guys,

I do hope you are right! i was very peeved off indeed when i hooked it up, i wondered wtf is going on here!!

So you think if i flash it again - which i've not managed to do yet but that's in another thread! it will actually work & everything will be as it should?

I just don't understand the picture coming and going every 10 secs or so plus the remote control not doing anything even though the IR red light flashes on box when pressed.

Apoligies for rambling on like

[mo.p]

Hi guys,

I do hope you are right! i was very peeved off indeed when i hooked it up, i wondered wtf is going on here!!

So you think if i flash it again - which i've not managed to do yet but that's in another thread! it will actually work & everything will be as it should?

I just don't understand the picture coming and going every 10 secs or so plus the remote control not doing anything even though the IR red light flashes on box when pressed.

Apoligies for rambling on like

here m8 every thing in this link is u need to read this same 4 your box as well http://www.digital-kaos.co.uk/forums...reambox-45848/

[.: JaCkPoT :.]

Owen mate i had the exact same problem. Its a bad flash. The screen going on and off is the box trying its best to boot. Just get dreamup and flash a new image mate!

[EAMO 2]

Hi guys,

I just don't understand the picture coming and going every 10 secs or so plus the remote control not doing anything even though the IR red light flashes on box when pressed.

Apoligies for rambling on like

You don't understand , because you didn't research linux before you
purchased box. Firstly you need to take advice from members who are trying to help you. Then read up on O. Media & Dream before you attempt
to flash your box. If LINUX is too much trouble for you I will gladly swop
2 cable-tuner boxes for your Open Media box

[The Soulman]

The story continues,
I e-mailed Skywonder support asking if the faulty Open Media 500cs had yet been received at their returns dept, the following was their reply,


"We have received the item.
Returns dept are looking into it. Seems ok but they will be keeping it for testing purposes and in the meantime a replacement will be arranged by them in the next few days".


They would appear to be saying that the unit is functioning perfectly.
(Please see the begining of this thread)

I predict an attempt to wriggle out of the previously agreed refunding of the ?8.65 cost (To me) of posting the unit back to them as it was faulty / not fit for purpose when I received it brand new / out of the box.

As I type this, I am still awaiting a replacement unit Four full working days after Skywonder returns took delivery of the faulty unit.

Regards,
The Soulman.

[.: JaCkPoT :.]

Keep me up to date. The more feedback which is bad will stop our members running into trouble later.

[The Soulman]

Keep me up to date. The more feedback which is bad will stop our members running into trouble later.

No problem, I will eventually relate the full sorry saga, when it is finally over with.

In my opinion, the measure of how good a company is, is how it deals with any problems that might arise and, more importantly, how it handles / deals with the customer when addressing whatever the problem may be.

So far Skywonder, in my experience, (Returning a faulty item) are bad, really bad.

Regards,
The Soulman.

[The Soulman]

Yet another e-mail to Skywonder support has now gone unanswered for over 48 Hrs.
(The stated response time on their website)

Meanwhile I am still awaiting delivery of the promised replacement.

Regards,
The Soulman.