Talk Talk Trauma !

[melloned]

I became a Talk Talk Essentials customer at the beginning of August , which reduced the price of my previous package by ?10 p/m , the first 3 months free and a free wireless router , Brill , NOT ! .
It took me 12 calls over 6 weeks to get the promised , router and i've just been reconnected today after losing both phone and broadband connection for over 16 days !
Anyone had similar experiences ?

[chucklor]

From the few people I know who have changed over to Talk Talk, they all seem yo have the same opinion, they are cheap but the service is absolute shite, sometimes the phrase "You only get what you pay for," is realistic....chuck

[super jumbe]

Always deal with the consumers with the 0800 numbers because they know if you have any problem you will not hesitate to give them a call.

[melloned]

Always deal with the consumers with the 0800 numbers because they know if you have any problem you will not hesitate to give them a call.

Talk Talk have an 0800 number Mate , but are the only one i know that charge 5p a minute for it !: eek:

[dell_xps]

Featured on Watchdog the other week !! :-(

[Canker_Canison]

My sister & brother-in-law had serious problems with talk talk. Routers failing every couple of weeks (especially if more than one wireless connection active), account suspended for no reason, telephone line dead, incredibly slow repair times.

They gave up in the end & went back to BT.

[HoTTDubbER]

talk talk are the worse provider in the country

[super jumbe]

Advice from Chucklor you get what you paid for I will absolutely agree with him but will some one advice me if it?s a 12 months contract to abide with the Talk Talk or you can just walk out at any time?

[cgscott]

o2 are a good internet provider. Plus if you have an O2 contract or PAYG phone then you get a discount. AOL and Talk talk are the worst of all.

[neo1]

Advice from Chucklor you get what you paid for I will absolutely agree with him but will some one advice me if it?s a 12 months contract to abide with the Talk Talk or you can just walk out at any time?

i think talk talk is 24 months contract

[cgscott]

i think talk talk is 24 months contract

Theres a good reason for that. Probably make more from people disconnecting fees than they actually do from customers who are happy with them. Suppose if your making profit then you cant complain how its done really

[pestman]

Talk Talk Trauma !

I am a talktalk customer and have been with them for 5 years.Terrible customer service (all talktalk and no action).I changed my address 3 years ago and was disconnected for two months because i kept the same number, every time they tried to connect me their system kept telling them that the number was already taken.I tried to tell them that the number was taken by me but its very hard to get them to listen.Also in router settings keep an eye on yor line profile as when i upgraded my profile was put on the basic speed by mistake.If everything goes ok it is a good priced service but if you have a problem its hard to get them to listen

[melloned]

i think talk talk is 24 months contract

Mines an 18 month contract Mate , i think BT have them by the balls , talk talk deny this , but i've challenged them to explain why it's taken 16 days to repair a fault , when BT said if i went back to them , i'd be reconnected in 24-48hrs !
I believe BT control the lines and exchanges , this isn't the 1st time i've left BT and isn't the 1st time i've had a long disconnection , the 1st time i left them and went to tiscali , all was well for 6 weeks and then disconnected for 12 WEEKS !

[melloned]

Advice from Chucklor you get what you paid for I will absolutely agree with him but will some one advice me if it?s a 12 months contract to abide with the Talk Talk or you can just walk out at any time?

wouldn't worry about your contract length Mate , if you've been disconnected as long as i have , they're in breach , just tell them so , stop paying them and move !

[melloned]

Theres a good reason for that. Probably make more from people disconnecting fees than they actually do from customers who are happy with them. Suppose if your making profit then you cant complain how its done really

The company set up's shite Mate , but i couldn't knock the staff (even the Indians !) , they've said by way of compensation i'll not be billed again until Mar 2011 , all's i really wanted was my connection back , let's see if they get this bit right !