Laptop infected....

[lfc4life]

Have been given the task of fixing my wife sister laptop but it has a worm or a trojan or both!!! i keep getting a non window security tool on it coming up saying its infected! And its still working but in the last hour has shut down twice for no reason!!! Lets me use the internet but cant down load any fixes for it

[cunny]

Try downloaded anti spyware/virus progs onto another laptop/pc and then setting it up on the infected machine.

If all else fails you could reinstal windows ect to get rid of the infected files.

[satsmo]

What does the on screen pop up say exactly?

[aftermath]

what operating system ?
and has she recently deleted an anti virus programme or maliware programme ?

EDIT : the shutting down ....if the laptop is old, it could be overheating if its directly on your lap, mine started to do that , i bought a laptop cooled to put between my lap and laptop, now its spot on again.

[lfc4life]

says various files are infected like msfeeddssync.exe is infected
for instance

[lfc4life]

what operating system ?
and has she recently deleted an anti virus programme or maliware programme ?

EDIT : the shutting down ....if the laptop is old, it could be overheating if its directly on your lap, mine started to do that , i bought a laptop cooled to put between my lap and laptop, now its spot on again.

tried to remove avg earlier on today but says that ~~~~ed too!

[lfc4life]

just keeps saying "activate security tool "? then wanting my personal info and credit card details?

[aftermath]

lfc read this m8, might be of some help How to remove Security Tool Virus / Malware ( Removal Guide ) – SoftSailor

[lfc4life]

lfc read this m8, might be of some help How to remove Security Tool Virus / Malware ( Removal Guide ) ? SoftSailor

thanks man but i cant download it on too that other laptop its not letting me??? but that is the thing im on about

[ianmac]

You will need to stop the virus from running first.

Do CTRL+ALT+DELETE to bring up task manager, then in the processes tab look for anything out of the ordinary & end the process, to stop the virus from running long enough for you to get rid of it.

[smirnoff_rules]

this has got me out of the shit loads of times

http://rapidshare.com/files/236401519/SUPERAntispyware.zip

[ianmac]

How to manually remove Security Tool Virus

1.Stop Security Tool Processes: [random numbers].exe
2.Remove Security Tool Files
3.C:\Documents and Settings\All Users\Application Data\[random numbers]\
4.C:\Documents and Settings\All Users\Application Data\[random numbers]\[random numbers].exe
5.Remove Security Tool Registry Keys
*HKEY_CURRENT_USER\Software\Security Tool
*HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur rentVersion\Uninstall\Security Tool

6.Remove Security Tool Startup Entry: [random numbers].exe

[satsmo]

As Ian said you need to stop the process first. Here is a c&p taken from the link AM gave you that works:

Just restart (force it pushing and holding the start button if necessary) the computer and as soon as the Windows starts, click control+alt+del and pull up the TASK MANAGER. Go to the tab PROCESSES and end process called 2467839.exe or any series of numbers like that. From there you can start working on your computer. Either install malwarebytes antimalware you were talking about, or remove it manually, which really isn`t a big deal. I found manual instructions at How to Remove Security Tool Virus | TechJaws.com




EDIT: Ian stop copying me

[cunny]

boot into safe mode with networking and try again

[lfc4life]

You will need to stop the virus from running first.

Do CTRL+ALT+DELETE to bring up task manager, then in the processes tab look for anything out of the ordinary & end the process, to stop the virus from running long enough for you to get rid of it.

thanks never thought of that it hasnt flashed up yet