internet problem?

[gibbo74]

Hi All
my laptop has developed a problem , when i try to connect to the net via wi-fi i get full signal and connected status but the screen wont open but i can use msn messenger but cannot get onto the web my internet works fine on my pc that is wired via ethernet ,
ive tryed to connect at wifes work and same problem
do i need to do a factory reset of my laptop ?
if so will i lose all my files pictures etc?
and will i need to re install vista?
cheers gibbo

[caveman_nige]

this laptop is it normally used on a works network or is it a personal laptop?

[gibbo74]

home
i think ive got some form of virus ,
daughter just told me while i was out the other nite her and a m8 where on my laptop and hers and my norton anti virus has gone
im going to kill her

[caveman_nige]

was my next suggestion.. time to go and download some AV using another PC and transfer the install via CD etc... intall it and clean it, then use the antispyware as well

Free AV available from:

AVG Anti-Virus Free Edition - Free software downloads and software reviews - CNET Download.com

another option is:

http://files.avast.com/iavs4pro/setupeng.exe

A third party firewall is recommended:
Free Firewall by ZoneAlarm


Some antispyware, install and get used to running all three every two weeks..
Spybot - Search & Destroy - Free software downloads and software reviews - CNET Download.com

SpywareBlaster? | Prevent spyware and malware. Free download.

Ad-Aware Free - Download security software for spyware removal - Lavasoft



Now i know people will be flying in here to recommend their favourite programs, but lets just leave it with these for now while we try and get gibbo74 up and running again..


An online AV scan is also available from:
Antivirus Software and Internet Security For Your PC | McAfee


When you have cleaned you machine, make sure windows updates have the latest updates...

Let us know how you get on..

[gibbo74]

so i dont need to factory reses my laptop ?

[gibbo74]

sorry reset

[caveman_nige]

you can reset or you can repair it... your choice...

to factory reset press F11 on startup or use the restore CD/DVD you got with it..

[gibbo74]

never got a cd with the laptop m8 even tho i bought from pc world windows vista already preloaded ,

[caveman_nige]

what make/model is it..?. many manufacturers make a restore partition on the hard disk which when invoked will restore the operating system back to its delivery state... To invoke this restore facility on many machines is by pressing the F11 key during bootup (before windows starts).

[gibbo74]

i will get back to you soon caveman ,just on my fone so when i get home i will give you the detail s but its an asus i think not sure of model number