comp wont go past welcome page

[benji1]

can anyone help i cant get my computer to go past the welcome page when starting it up .I am running xp

[Lanxman]

Can you boot in safe mode mate?

[benji1]

yes i can boot from safe made

[caveman_nige]

if you have added any new devices recently remove them.. if that does not work or is not relevant, while in safe mode, do a system restore...

[Lanxman]

if you have added any new devices recently remove them.. if that does not work or is not relevant, while in safe mode, do a system restore...

Sorry should've finished that off. Must have been offline and forgotton. Apologies!

[benji1]

ok will give it a try thanks for your help!

[benji1]

tried system restore but said cant protect computer and wont do system restore, any other ideas.

[supergeek]

safe mode cleanup

Hi, if you still have problem:
boot into safe mode and do a big old cleanup, this prob is normally caused by virus or like and/or software conflict.
If you go into safe mode with networking and connect via a router, you should still get on Internet. go to file hippo dot com and get ccleaner, malwarebytes, and avast antivirus all free. remove any old or problem apps and run ccleaner with all the options ticked. Then update and run malwarebytes, then install and update avast, but dont choose restart. instead update still dont choose restart, then schedule boot time scan and then restart.

[humpalumpa]

download a image file called MiniPe (may have to use another computer and burn it to disc with image burn)
put the disc in your pc get it to boot from cd let it boot up click start programmes registry tools then reg restore run that reboot remove disc shold have you up and running
if not do as above but this time find MBR FIX run that

[benji1]

thanks to everyone who tryd to help but still cant get it going cant even get on internet have to take it to shop cheers for trying.

[infinityukok]

Noooooo,

Benji,

Dont take it to a shop!

Give us a bit more info;

1. Is the pc a branded type (h.p, d3ll)?
2. Have you got the original discs? (kind of determined by the answer to q.1)

If you haven't taken it to a shop already, dont!
you can sort this!

[cunny]

HI benji

If you really need help pm me from a laptop and i will tell you how to fix this.

As it sounds at the moment there is a 3rd party program/driver thats stopping the pc running in normal mode (safe mode boots only the drivers needed for windows to boot).

A nice easy system restore here would be easiest way to go with it and will take approx 20 mins to do.

Pm Me anytime if you still not got this sorted.

[gizmo.1484]

If you have a solution to his problem then can you please post it here as someone else might have the same problem in the future then all they have to do is read this post to sort them out.
Thank you very much

[Dreamer]

It may be possible for you to use the windows xp disk to perform a system repair. If done correctly this will save your personal files e.g photos etc and repair any damaged windows files and allow you to boot into the system normally.

As Gizmo has already stated we need more information. You should be able to fix this problem with the help of the people on here. we just need all the information to give you the correct fix.

[cunny]

thanks dreamer thats what i was going to say as there could be other factors involved, was only offering an helping hand here.

And also there is always a fix to any problem and the more people helping we will find it.