probs with internet

[spondulick]

internet losing connection after reboot, either have to update driver or roll back driver. this happens every time i boot up, just bought new tower and had to load my own opp system, win xp pro. could this be the prob .checked lan settings and everything seems to be ok.

[Spacerat]

How are you connecting?

Spondulick,

How are you connecting to the internet? What drivers are you updating or rolling back? What Service Pack have you got installed for XP?

Cheers,
Spacerat

[spondulick]

im connecting using a motorola surfboard cable modem sb5100 . connected by usb, ican also reconnect to net by removing then replacing usb here is a cory of my diagnostic check if it helps Last diagnostic run time: 05/20/09 22:25:37 Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection 2, Device=Motorola SURFboard SB5100 USB Cable Modem, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Local Area Connection, Device=NVIDIA nForce 10/100/1000 Mbps Ethernet , MediaType=LAN, SubMediaType=LAN
warn This machine has more than one Ethernet or more than one Wireless adapter
info Redirecting user to support call



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to Microsoft Corporation The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to Microsoft Corporation The server name or address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to Sign In The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

[sattboy]

internet

try this go to device manager check that your network adapter is enabled.

[spondulick]

yes my network adapter is enabled

[fearghost]

If you are getting the error 'The server name or address could not be resolved' then that indicates a problem with your DNS. Check your DNS server settings in your network adapter.

[spondulick]

obtain ip adress is on auto,obtain dns server adress auto.

[fearghost]

Have you checked that you are getting an IP and DNS address from your DHCP server? 'ipconfig /all' from a command prompt will tell you. Also, try 'ping bbc.co.uk'.. If everythings ok you should get a ping response from 212.58.254.252? Can you ping your default gateway?

[fearghost]

From your original post it looks like you have multiple network adapters also?

[spondulick]

hello,fearghost.have done a ping test with those settings everything ok i can also add i can retrieve connection to internet by disconnecting usb from tower then replacing , but if i shutdown then reboot i loose connection and have to perform same action again. this has only occured since i bought a new tower and loaded xp pro not the same disk that i had on my old system with which i had no probs.

[spondulick]

first of all thanks for taking time to help me with this prob, i contacted virgin broadband they informed me that my usb connection on my motorola surfboard modem is prob causing the fault and advised me to replace with a ethernet cable. will get back to you with outcome of action.

[fearghost]

Ok, good luck. Let us know if it resolves your problem.

[spondulick]

thanks everybody for helping me eliminate any software probs you were all a big help in this , fearghost, the prob was my usb connection from pc to modem apparently this is a common prob , replaced with ethernet cable and now all is ok.

[fearghost]

Glad you got it all sorted