Internet conection on the fritz

[nothbankchap]

Hi all,I apologise if I have posted in the wrong place however here i go.I have just had to format my daughter's desktop for reasons I won't go into and I have reinstalled a copy of windows xp home I have which only has service pack 1 on it(old copy).I have installed service pack 2 and service pack 3 which i downloaded this week from microsoft website and all seems good.However she cannot get online with the router she was supplied from virgin which is an Ambit 256.When I go into network connections and right click on LAN/1394 connection it gives the staus as connected at 400mbps,so I assume it is working but for some reason she cannot get online.I called the tech support at virgin and some tech guy in India and I went thru a whole host of checks etc for an hour(god bless his wee heart) but he gave up and told me it's a hardware problem.Anyhoo am I missing something?Anyone have any idea how I can get her computer to "recognise" the connection?I have been on their wesite and from what I can glean they will charge her for a call,any help would be much appreciated,cheers.

[ezzda1]

make sure the drivers are installed for the ethernet port,
try a different network card or different pc plugged into it see if it gives you a connection, if it does it's the ethernet port, if it doesnt work, its your modem,

I had a problem like that, everything was looking fine told me it was connected, but the ethernet port just wasnt working on my pc, I got a new add on card for it and it went online straight away,

[janobi]

Ok, can you ping anything?

Open dos window type:

ipconfig

What is the address you are given? Sounds like a 169 IP to me.

In the dos window type:

ping BBC - Homepage
ping 62.253.162.40

You should get 4 replies for both. Have you tried plugging the modem into the laptop directly, without the router?

Come back one done and let us know how your getting on.

[nothbankchap]

Thanks chaps

Thank you all.My daughter's desktop is a dell dimension 5100 and I thought that replacing the interface card was an option ,can anyone recommend one? Maplins is the nearest option for getting one.